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You may have been asked to provide a crash report when speaking with our support team. This will help them look into your issue further and hopefully allow our developers to figure out what caused the crash. Below are instructions explaining where the Crash Reports are stored on Windows, MacOS and iPadOS: Windows (2.1 onwards) Press the Windows Key + R to launch the Run dialog and enter the relevant app path: Affinity Store (MSIX) & Windows Store: Photo - %USERPROFILE%\.affinity\Photo\2.0\CrashReports\reports Designer - %USERPROFILE%\.affinity\Designer\2.0\CrashReports\reports Publisher - %USERPROFILE%\.affinity\Publisher\2.0\CrashReports\reports Affinity Store (EXE) : Photo - %appdata%\Affinity\Photo\2.0\CrashReports\reports Designer - %appdata%\Affinity\Designer\2.0\CrashReports\reports Publisher - %appdata%\Affinity\Publisher\2.0\CrashReports\reports Our crash reports will have a filename that's made up of random alphanumeric characters and will have a .dmp extension. Please send us this file. macOS Open the Console app from Applications > Utilities. In the left hand panel click Crash Reports - you will see a list of Crash Reports. Find the relevant crash report - it should display the app's name in the Process Name column. Right click and select Reveal in Finder. Please send us the .crash file. iPadOS Go to Settings > Privacy > Analytics > Analytics Data You will see an alphabetical list showing all crash reports on your iPad. Find and open the one that corresponds to the Affinity app that's crashing. Click Share to save to an .ips file and save it to a cloud service.
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I'm not even sure whether this is the correct forum to post this, since it hardly qualifies as a "bug", but: I regularly run CCleaner, especially at the end of a working day. One of the file types it highlights and suggests for deletion is any Memory Dumps/Crash Reports stored on the computer. Several times recently I see CCleaner reporting that .dmp files have been created, either by Affinity Publisher Beta (latest version) or by the included Help files, even though neither app has actually crashed for me. I've tended to ignore these files and simply selected to delete them; APub always opens on the next time of asking, no message about Errors or Crash Reports. However, I wonder whether one of these reports might be useful to the developers in possibly diagnosing why such reports are being created (normally at least one every day) even when Publisher itself is rock-solid and has never, to my knowledge, actually crashed on my machine! Hence, they are attached below. If anyone can suggest why they are being created (in effect it's every time I run APub) I'd be delighted to learn! TIA Jeff Publisher_exe.1652.dmp Help_exe.10536.dmp
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