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Found 3 results

  1. Affinity Publisher has been crashing when I open some files — the files open in Publisher and after they are fully loaded, Publisher closes. There is no error message. The issue has occurred on multiple files, but all the effected files were created from the same original template file. I am able to open the template file, edit the file, and save it with a different file name… but when I try to open the file again, Publisher crashes. I have been using the template file for some time without any issues until now. Some of the files that cause Publisher to crash can’t be opened after multiple attempts, others cause Publisher to crash, but a second attempt to open the file is successful. A crash issue was reported here; I don't know if the issue I'm having is related: I’ve done several things to try to resolve the issue; none of the following fixed the issue: Ran Windows DISM Restorehealth in Command Prompt: DISM /online /cleanup-image /restorehealth. Ran Windows System File Checker in Command Prompt: sfc /scannow. Reinstalled Affinity Apps (I have Designer, Photo, and Publisher). I originally had the MSIX apps installed; I deleted the apps via Windows Apps & Features (and manually deleted user files for settings, etc.), then reinstalled the Affinity MSI/EXE apps. Reinstalled Windows via the Reinstall Windows 10 using installation media and selected the option to Keep Everything — my personal files and all apps and settings were preserved. I’m attaching data from Windows Event Viewer that pertains to the crash. Note: The ntdll.dll file referenced in the Windows Event Viewer data does not appear to have been updated by reinstalling Windows. I’m hoping to avoid doing a complete Windows reinstall that wipes out everything… but if it’s determined that’s what I need to do, let me know. If you would like me to provide a Publisher file and/or an Affinity crash report DMP file, please provide a Dropbox link where I can upload the files. Affinity Publisher 2.3.1.2217 Windows 10 Home 22H2 64-bit Publisher Crash - Windows Event Viewer 2024-01-15.txt
  2. Hi, Version 2 of Affinity Publisher persistently crashes on my Windows Surface 5 Laptop. Typically the problem occurs when using 'preflight', I go through the reported errors and make corrections where needed but AP will crash after maybe 4 or 5 spelling corrections etc. I am using version 2.3.1 and always upgrade when prompted. I never had the problem with V1 of Publisher. I wonder if anyone has tips on what may be causing the problem please?
  3. I ran into a reproducible bug where Affinity Publisher crashes if I right click a misspelled word after doubleclicking on it in the preflight panel. The video shows this happening on two separate words, and then shows me right clicking on the word without doubleclicking it on the preflight panel just fine, then it crashing after I doubleclick it from the preflight panel. I'm not sure where to submit bug reports, since there didn't seem to be a bug report forum? So I'm submitting it here. If this is the wrong place to submit it, please let me know where I should. Screen Recording 2023-12-07 at 1.08.32 AM.mov
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