anaj

Some nice person from the forum just helped: the trick is NOT using the licence reference but the account details of the Affinity/Serif store.

Thank you so much! Your advice did the trick - NOT using the licence reference but the account details of the Affinity/Serif store. You made my Day!

I have purchased the universal universal license directly at Serif and am now trying to activate the programs. Unfortunately, I get the message that the affinity ID or the password are not recognized, although I have copied both (mail + license reference). The license was send with the purchase and therefore obviously different from the license of the v1, which is also on my computer. Writing directly into the programs v2 does not work either. By the way, also no success independent of the MacOs version and the computer; I tried it on several devices. So now I can't use any of the 3 programs. Very disappointing!

I have purchased the universal universal license and am now trying to activate the programs. Unfortunately, I get the message that the affinity ID or the password are not recognized, although I have copied both (mail + license reference). Writing directly into the program does not work either. By the way, also no success independent of the MacOs version and the computer; I tried it on several devices. So now I can't use any of the 3 programs. Very disappointing! I need the programs urgently - and of course was looking forward to the new versions - so I hope for a quick solution or a working license reference.

Solved it - it was my fault, sorry! I have the same problem - no possibility to register in any of the programs - please help! Answers to the questions: 1. No, app store 2,3,4 no, apple imac pro with macos catalina 10.15.7 Thank you!