4% is just an average, a rule of thumb (from Helpscout) how many percent of a community say something and how many just remain silent (unless you prompt them).
stomt is made for any industry. Events, public transportation, youtubers, SaaS services (works for themselves for example) and so on, that is their goal. So consumers learn to give constructive and boiled down feedback such that businesses can easier work with it.
While it looks very simple, it can do a lot and is a quite open system. Check out their GitHub or REST API.
The value is absolutely clear: They mix simplicity (for the consumer) with hidden complexity (on demand) for the business and allow you to quantify qualified feedback.
They make it pretty easy to say “those are the numbers for feature X and we should implement that because X% of the user base wishing for it have been customers for longer than two years and know our software very well.” - you can’t do that with your analytics and you can’t do that with a forum. stomt is a dedicated channel for feedback, no forum replacement.
Free is not overpriced, you have to be very large in order to need the premium features. I don’t know wee bit, have you spelled it correctly? Would like to know what you mean.
Disclosure: I work for stomt