voom

...but not after the system is freshly booted, even when the same apps are already running. This started only yesterday, even though there was no update or newly installed app. Here is a log-dump from today for Photo... Since it is not a textfile I need your help to find the cause... 4f0c13f0-9bf3-4585-9b7e-7d681e2a4a8b.dmp

fontba.se is one of the best font managers out there right now for Windows. It features the autoactivation and -deactivation of fonts with Adobe products. Meaning: if you load a file, any missing font that is available will automatically be activated, and after closing the file will get deactivated. That way a lot of clutter in the list of fonts can be avoided, while there is no need to go and manually activate fonts or keep them active for a good workflow. Man fontba.se users who have switched from Adobe to Affinity have requested this feature and our voice has been heard at fontba.se. They do need the necessary information from Serif to get this working. That would be much appreciated by many happy Affinity-Users like me. Have a look here: https://feedback.userreport.com/7e58f94a-7a14-4316-9600-a5cae914a58a/#idea/215765/comments

Hmm.... feels like a miracle. In a frustrated mood I tried to install once more for the felt 100th time today - and now it worked.

I have done all that already (at least anything that applies to Win 10) up to an inplace update from a current Win 10 Pro ISO - and because that did not help after that restoring a system image that is a week old from a point when everything was still working. Any other app that uses the Windows Installer now can be installed again, only the Affinity apps show that error. I have seen Windows Installer running today e.g. when Davinci Resolve was installing. So the problem seems not to be Windows Installer being corrupted but that certain apps can't connect to it. Of course I deactivated any firewall etc. as well with no effect.

I have the "Fehler beim Setup" message when trying to install any of the 1.9.1 Apps. Uninstall (1.9) did not work either, only with the windows fix tool linked above I could remove the apps. But - after a restart and run as admin - I still can't install the apps! So now I have no working apps and cannot install them either. Attached the log from the last attempt to install Designer... (I installed some other App-Updates today which worked...) SetupUI.log

I solved the "click"-issue: the app interfering in my case was "XMouseButtonControl". Which is funny, since I did not even use the functions any more thus could simply uninstall it...

I solved the "click"-issue: the app interfering in my case was "XMouseButtonControl". Which is funny, since I did not even use the functions any more thus could simply uninstall it...

That would be great There is a string of effects that involve other apps that would make a solution an that point very helpful. As a workaround I force all open/save/etc. dialogs with Display Fusion to open on the main HD screen. That only works if "open dependent windows centered over main window" is off. Now all kinds of dialogs appear on the main screen and many times I wonder why nothing happens, and then have to find the dialog somewhere else to click "ok"...

The scaling level in Windows settings for the 4k screen is always at 150% (as recommended). The HD screens at 100%. I only tried to override the Affinity app-specific settings because of the issue of the open/save etc. dialogs. btw if the dialog has been opened by Affinity app on one of the HDs, and dragged to the 4k, it goes smaller resp. stays at 100% scaling. If the same dialogs are opened e.g. by a MS Office 2019 app or even Sumatra PDF (being a classic windows desktop app) they are scaled to 150% on the 4k w/out touching custom per app DPI settings.

The blue glow comes from "Stardock Curtains". The small buttons are from Display Fusion. I turned both off with no effect. The scaling of the file open dialog derives from the program calling it. Thus the difference between A 1. and B 1. as described in the OP. So I could fix theses dialogs by setting compatibility DPI settings to "System" forcing them to open at 150% which is the system setting for the screen (B 1.). But then the eyedropper issue appears (B 2.).

I am on Win10 A 2. can be seen in this video: B 2. looks like this, as you can see, the region the eyedropper sees is the Artboard-Tool Button: And here A 1. with the tiny fonts in the "open" window:

Here some "visuals" https://youtu.be/wgSF-4jVacg

I have scaling on the 4k screen set to 150% as recommended by windows. Mostly, the Affinity apps scale well, but there are some issues. A - If the Affinity apps have no compatibility settings for the DPI/scaling: 1. The open/save/save as etc. windows don't scale to 150% when opened by an Affinity app 2. The context menu scales if opened over a studio area (like over a layer or the pages-area in publisher) but is scaled to tiny 100% if opened over the canvas area. B - If the Affinity apps have compatibility settings for DPI/scaling (set to "System"): 1. The sub-windows and context menues scale fine anywhere 2. The eyedropper has an offset between the area shown when hovering over it and the color it samples There are workarounds, but either way it seems rather inconsistent

I reinstalled publisher 1.8.4 since at the moment I do not need to use it. Publisher shows exactly the same issues. I disconnected the ShuttlePRO and also the USB-connection for the touchscreen-monitor touch functionality (since that is a kind of external input-device as well). That does not change anything. I notice some other strange behavior: running the app on the 4k screen the context-menues from within other areas of the program but the canvas are the right size, within the canvas area they appear small (unscaled). I run the Affinity apps without compatibility scaling, because otherwise the eyedropper does not sample the area it shows when hovering if I do. (The offset is probably due to scaling issues.) This way the open/save/save as etc. windows appear unscaled though (so small the text is hardly readable). Since the eyedropper is important in the workflow, I solved this with the workaround of having Display Fusion move those windows to one of the HD screens. I add this info here since maybe the 4k may be part of the problem, and also to mention the scaling issues the apps have (also opened a new thread for those). Edit: if I put the Affinity app to an HD screen the behavior concerning the "not clickable" does not change...

Any click within the canvas area did nothing, I tried many things like dragging box handles with move/transform or of the crop tool. (Double-)clicking into Text / Textareas to get the text cursor and edit the text. Drawing a shape. Any of these tasks, as long as they could be activated by keyboard-presses or mouse-selection of say a layer, worked.

No graphics tablet. The only input-device connected other than mouse is a Contour ShuttlePROv2. It is mainly for video apps, but has some global presets that may affect other apps. All the device does, though, is send predefined shortcuts or keypresses to the app when using the buttons or the (jog) wheel.

No, just the mouse. No pen connected or installed any more.

As in Designer, in Photo as well the recent update broke the usability of the interface. I can click anything like buttons, studios, menus - but clicks within the canvas area have no effect at all. (Publisher I did not test) For now I have downgraded the whole suite to 1.8.3.

I downgraded to 1.8.3 for now, as I had to finish some work...

Since the update to 1.8.4 I experience sth. similar: Both Photo and Designer are practically unusable with the mouse. Mostly click-events within the image don't work at all. I can click layers, buttons etc., but nothing inside the canvas.

This is the very first time I had this kind of problem... And the app that created the problem was DF in a beta version. I went back to the last official version of DF now. Had been using the recent betas of DF without trouble until today though... As you can see, it helps to check thoroughly what changed in your system before it stopped working...

It seems it was a DisplayFusion Update that made the difference... I checked what changed since yesterday and that was the only thing that installed this morning. So for me it works now...

1.8.2 same thing

The last update was on 2020-03-13 (Win 10 v1909 KB4551762) I turned the machine off yesterday Meanwhile since the last post I also tried to uninstall all 3 and reinstall - still the same... The only app I installed (reluctently because a client used it) yesterday was "Mobirise", I uninstalled it before uninstalling and reinstalling the Affinity apps Edit: I found the older version downloads and will try a downgrade to 1.8.2 next

Yesterday all the Apps (1.8.3) still worked, today all 3 don't start: the start window appears, after that the cursor keeps rotating forever and nothing happens. I have none of the other Apps mentioned in the other forum post and all updates are up to date. I tried to reinstall all 3 with the option "Repair" and it did not help. I would try a downgrade to 1.8.2 but have not files for previous versions.