Aldhair

Spanish: Hola, el día de ayer realicé el pago por la licencia universal y se descontó el monto de mi tarjeta, pero Affinity no me ha enviado ningún correo de confirmación y mi carrito de compras estuvo figurando como si no hubiese realizado el pago. Tengo capturas del cobro que realizó Affinity de mi banco Scotiabank, incluso me llegó un correo del banco sobre el pago que estaba realizando, pero para Affinity no he pagado nada. Incluso en el historial de pedidos no me figura nada. ¿Qué puedo hacer? He escrito al correo de Affinity y no me responden aún. He ahorrado para poder comprar la V2 y que sucedan estos problemas generan incomodidades, sobre todo cuando demoran en responder y no se sabe qué ha pasado con mi dinero. ---- English: Hi, yesterday I made the payment for the universal license and the amount was deducted from my card, but Affinity has not sent me any confirmation email and my shopping cart was showing as if I had not made the payment. I have screenshots of the charge Affinity made from my Scotiabank bank, I even got an email from the bank about the payment I was making, but for Affinity I have not paid anything. Even in the order history it does not show anything. What can I do? I have written to Affinity's email and they have not answered me yet. I have saved up to be able to buy the V2 and these problems cause me discomfort, especially when they take a long time to respond and I don't know what has happened to my money. Information: Credit Card: Scotiabank Country: Peru

In my case, the same thing happened until I managed to pay it, but for Affinity it is as if I had not paid anything, I did not receive any confirmation message and they did not respond to me. That's worse.