Fellow MAC USERS : ISSUES DOWNLOADING AFFINITY FREE ITEMS
Hi I was having the same issues , now resolved. Try this:-
1) Update your Affinity Photo and or Affinity designer in the Apple App store
2) Check the issue by opening them up, if you don’t have the start up screen then:-
3) Scroll along the top bar to HELP and then welcome, tick show on start up.
4) The welcome screen scrolls to free content download click clain now.
5) Serif opens up , fill in the details … <mod edit> choose "New to Affinity" and any email address & password you wish. </mod edit>
6) You should receive an email from Affinity store with the download links in. DON’T down load them from here.
7) Make sure the Firewall allows the Affinity Apps to go through ( System preferences, security, firewall)
8) DOWNLOAD Firefox web browser ( I could not download free items from Safari)
9) Search for AFFINITY STORE, open an account or log in with your email address from ( Apple app Store – the one you used from the store to download AFFINITY APPS.
10) When you are signed in Click on your name at the top right, go to Downloads and product keys and down loads should be there.
This worked for me Good luck