Mel250

I did, and I haven't had the problem since. Sorry, I forgot to get back to this thread!

It is now, I'll let you know if that helps, thanks!

Affinity Photo Not Responding - I get this every few days, it happens suddenly, and I've waited up to an hour, it never responds, and I have to close the program, losing my work if I haven't saved it yet. Sometimes the program when reopened will have the unsaved file, which is a great feature. Are you using the latest release version? Yes, 1.9.2.1035 Can you reproduce it? No, it happens every couple of days, just out of the blue. (if you cannot then we may struggle to also, making it even harder to fix) -yep, that is true. Does it happen for a new document? If not do you have a document you can share that shows the problem? No, it happens while I am working on a document. See attached screenshot If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following: What is your operating system and version (Windows 10, OSX Mojave, iOS 12 etc)? Windows 10 What happened for you (and what you expected to happen) See above Provide a recipe for creating the problem (step-by-step what you did). Can't do that, sorry. Screenshots (very handy) or a screen capture/video. See attached. Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. I do have an external drive, a 2 TB Passport external drive via USB. My graphics card details and system info are attached. Did this same thing used to work and if so have you changed anything recently? (software or hardware) Just started maybe three months ago, seems more frequent now. I uninstalled, downloaded a fresh version and reinstalled Affinity photo two days ago. I haven't added or changed anything else recently.