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Everything posted by rsmcguitar

  1. Alright, at long last I seem to have fixed my issue with the Affinity Suite! First, I understand what you're saying and I'm just not sure. I have no idea why anything was installed there. I have always used the default install path and my license files were indeed located in the C:\ProgramData\Affinity\[whichever program]\1.0 folder. It's very odd. But, more importantly, I finally fixed it. I uninstalled everything from Affinity. Then I searched all over my computer and found every possible Affinity related folder and deleted it. Then I installed CCleaner and removed any reference to Affinity. Then I reinstalled everything and entered the license information. No problems with writing the license files this time. I have no idea what was blocking it before, it doesn't make much sense to me. All I know is now, at long last, it works! Thanks for your time and inspiring me to have one last go at figuring out this long standing issue I was having. Cheers!
  2. Thank you for helping. I am indeed an administrator on my PC. I was able to find the license files in the location you pointed out. The thing is they are all there and are filled in with the correct information already. What's weird is I'm using the default install path, so I don't know why it needs to install into that user folder that is causing the error.
  3. The issue I was experiencing seems to be fixed. See my comment bellow for how I fixed it. I've had this problem for months. I cannot validate my installation of any Affinity software. I was really hoping that 1.10 would fix my installation issues, but it hasn't. When you click on support it says "Go to the user forums" well guess what? I've done that and no one from Affinity actually helps with any questions I've ever asked. I've completely uninstalled and reinstalled with the new version 1.10 (I own the entire suite) and I still get the same error (See attached screenshot) Seeing as I can't seem to actually contact anyone with the company, I'm just stuck with dead unusable software. This is incredibly frustrating! How is there literally no support for this software? Is there even someone I can talk to to get a refund? Nothing? Here is a link to the first time I asked this months ago... Nothing from Affinity.... Here, again, is the screenshot:
  4. I mean that might have something to do with it, but it was working fine before. I don't know how new that protected folder stuff is? Yeah, it works as though that is the case when running as admin, for sure. It is rather odd.
  5. It says this: "If you're getting the below message when validating your product key, please run the app as an Administrator by right clicking the app's shortcut and selecting Run as Administrator. You should now be able to validate your Product Key." If I run in administrator mode, it doesn't enable me to validate my product key. The program opens normally and there is no validation window. If I close and reopen again normally (i.e. not in admin mode), the validation pops up again. I guess I was mixing up the language because there is another form of "registration." What I really want to do is validate my product with my key so I'm not asked to do it every time I start the program.
  6. Ok, so I bought Affinity (all 3 from the Affinity store) awhile ago and everything has been working as expected. I recently changed the name of my computer, but ended up changing it back because it led to software registration issues. I now seem to be having that problem with Affinity. When I start any of the Affinity programs, I'm met with a registration window. I enter the info from my Account and get an error that the license file can't be written. Within my account I can see that my computer is showing up as registered, but it won't work on my computer. If I run the program as administrator it works as normal and doesn't ask for registration. I saw some people in other posts suggesting to run as administrator and register that way, but the registration window doesn't appear when I run as admin. I would obviously prefer not to be stuck running in admin and I feel like I should be able to register properly. One thing I don't understand is why I can't unregister a device from the Account section of the Affinity website. I use a lot of audio software and typically I would just unregister from my account page and re-register after doing that. I'm really at a loss here as to what else I can even try. I haven't completely uninstalled yet and I'm hoping that isn't necessary. I've searched the forum for other answers. I've seen posts with the same issue, but they aren't answered. ETA: the folder that it wants to write to exists on my computer.
  7. Wow, very disheartening to see how long this has been a known issue and nothing has changed...
  8. It's been 6 years since this problem was first reported... still no fix. I'm guessing they will never fix it.
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