My name is Wally at email@example.com. I have 12 years experience with photoshop editing with other labels. I am very curdious about the way facebook introuduced you new background eraser. I purchased it right away after the demo. Ever since my purchase on Oct 13, I have been unable to open Affinity because it does not recognize the Key Product given. Can we please get together and tell me what went wrong on your end? Thank you very much. I am at my home office 24-7. Day or night Pacific Time, Anaheim CA 92804.