Can I refund because of my account been stolen?

[4Tr33 0]

Hi 4tr33 here.

About 1 month ago my laptop was stolen with my affinity account saved , and in Oct 9 my account bought 2 affinity photo and 1 designer copies In the absence of my knowledge. Because I didn't notice the bank card notification until now, it's been 1 month after this usurp. I already bought affinity photo and designer, and the experience is really good ,but I don't need so much copies, so may I return these 3 packages and refund my money back?

Yours sincerely

 

[RowdyMonkey 9]

I think you will need to contact Affinity staff directly about this.

 

According to this page:

 

I have a question related to my account. Who should I contact?
Please contact affinityorders@serif.com.

 

 

[4Tr33 0]

have sent them e-mail earlier . No reply though:(