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Posted

Greetings

opened Affinity 2.5.7 went to open, selected a new image, and nothing image did not open or show it was a JPG too. So I figured I'd open an affinity saved image, still nothing went through all tabs and nothing has changed. can someone please help thanks

jeff

Posted

Welcome to the forums.

I probably can’t help much with the problem you are having but I would suggest that you change your forum name to something that isn’t an email address.

As for the problem you are having, have you tried switching Hardware Acceleration OFF in Settings / Performance?

If that doesn’t fix it, you could try closing the application and then keep CTRL held down while you launch it again. By doing so you will get a dialog which lets you reset the application to different degrees. Try resetting things a bit at a time until you can get it to work. Some settings and installed add-ons may be lost depending on what is reset.

If you used to have multiple monitors attached then you could try re-attaching one and seeing if the image appears in a floating window there.

I don’t know which OS you are using so I can’t advise much further than that as some ‘fixes’ are OS-specific.

If none of that helps, can you record and share a full-screen (whole application UI) video showing us what you can see?

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