Empty PDFs

[Konspaul]

Hey,

 

Two of my clients have reported that the PDFs that I have exported from AD are empty. When I open them in OSX environment all seems to be normal. I assume the clients use Windows system. What can cause this? Anyone else having same issues?

 

Thanks!

 

Please see one file example attached to this post.

SIXT päädyt - sammuttimella - 3cm bleed.pdf

[Paul Bravery]

Hi Konspaul, 

 

At first I thought it might be a dimensional issue, being outside Adobe's accepted parameters. 

 

However, it opens fine in Adobe Reader on my Mac: 

 

 

I have Windows XP running in a virtual machine, let's see how it looks: 

 

 

From what I can see, Windows is not at fault! 

 

Paul. 

[Konspaul]

Thank you Paul for clearing this out. After successfully sending proper PDF's with WeTransfer service I think the problem was in Google Drive. Both client have got the files through Drive. I will contact Google help for this and as them to investigate the problem. 

[Paul Bravery]

Glad I could help, sir!