Wayne Taylor Posted November 30, 2021 Posted November 30, 2021 I am unable to load Affinity Photo. When I click to load it the splash screen displays then disappears and nothing happens after that. I have attached the dump file in hopes that someone can tell me how to get this working. I worked the last time I used it a couple of months ago now nothing. 45945676-6913-4f1b-8766-a45632fa32e6.dmp Quote
v_kyr Posted November 30, 2021 Posted November 30, 2021 Hi and welcome to the forum! Looks like a common hardware acceleration problem with your AMD based GPU driver. - See also related ... Try to disable in the Affinity preferences settings the OpenCL hardware accelaration setting, in case you don't reach to that state you have to make it manually, look among the forum FAQs and/or search the forum for a bunch of similar posts and solutions to that problem! See also: Open CL Driver for Serif Affinity Your dump file looks like this ... Quote Operating system: Windows NT 6.2.19041 1348 CPU: amd64 family 6 model 158 stepping 9 8 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0x20 Process uptime: 4 seconds Thread 52 (crashed) 0 amdocl64.dll + 0x28610a rax = 0x0000000000000000 rdx = 0x0000016dceb60000 rcx = 0x0000016dceb60000 rbx = 0x0000016df8bbd690 rsi = 0x0000016df8b2d600 rdi = 0x0000016df8bbd690 rbp = 0x0000000000000000 rsp = 0x000000015bbff770 r8 = 0x00000000000001dd r9 = 0x0000000000000001 r10 = 0x0000016dceb60000 r11 = 0x000000015bbff390 r12 = 0x0000000000000000 r13 = 0x0000000000000000 r14 = 0x0000016df8debe48 r15 = 0x0000000000000000 rip = 0x00007ffa3d81610a Found by: given as instruction pointer in context 1 amdocl64.dll + 0x286020 rsp = 0x000000015bbff820 rip = 0x00007ffa3d816020 Found by: stack scanning 2 amdocl64.dll + 0x284bf6 rsp = 0x000000015bbff860 rip = 0x00007ffa3d814bf6 Found by: stack scanning 3 KERNELBASE.dll + 0x21a5e rsp = 0x000000015bbff8a0 rip = 0x00007ffaa9d71a5e Found by: stack scanning 4 amdocl64.dll + 0x2830d4 rsp = 0x000000015bbff8d0 rip = 0x00007ffa3d8130d4 Found by: stack scanning 5 amdocl64.dll + 0x263d17 rsp = 0x000000015bbff950 rip = 0x00007ffa3d7f3d17 Found by: stack scanning 6 amdocl64.dll + 0x254c5e rsp = 0x000000015bbff990 rip = 0x00007ffa3d7e4c5e Found by: stack scanning 7 amdocl64.dll + 0x2715b9 rsp = 0x000000015bbff9d0 rip = 0x00007ffa3d8015b9 Found by: stack scanning 8 KERNEL32.dll + 0x17034 rsp = 0x000000015bbffa00 rip = 0x00007ffaab667034 Found by: stack scanning 9 ntdll.dll + 0x52651 rsp = 0x000000015bbffa30 rip = 0x00007ffaac3e2651 Found by: stack scanning 10 KERNELBASE.dll + 0x10b610 rsp = 0x000000015bbffa80 rip = 0x00007ffaa9e5b610 Found by: stack scanning Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
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