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Posted

I have a file that I made today that appears relatively small in size (435KB) but that I am no longer able to open. What steps should I take to troubleshoot?

The file does contain lots of layers with the 3D layer effect applied, two vector masks and 9 linked files, each 150KB or smaller each but placed many times in the main file.

I am attaching an image that contains the details about my Mac System. I'm currently using Affinity Photo 1.9.0

I have also tried opening the file in Affinity Designer with no positive results of it opening the file.

I am able to open other files I built today in Affinity Photo, including the linked files I placed in my main file.

Steps I'm taking to try an open the main file:

  • Launch Affinity Photo abd see the interface > Select Open > Select my main file (linked files are in the same folder)
  • after a minute I can begin to hear the fan kick in on the computer and then see the rainbow spinner appear.
  • I have waited up to 20 minutes and still the file does not open so I then force quite the app closed

I'm hoping someone can give me some guidance. - Scott

 

SystemInfo

Posted

Today I re-created the Affinity Photo file (87.5MB in size) and managed to export a decent usable PDF before closing the file. But on trying to re-open the file, the file does what the other one did - gives me the rainbow spinner and never fully loads before showing that the application is non-responsive. I had to once again force quit and still I'm unable to open the file.

Is there a resource for Affinity Photo that could help me understand

  • What things eat up more of affinity brain power (CPU and memory)?
  • Does a file that is force-quit tend to get corrupted?
  • what is considered a larger file for a computer with 16MB of RAM?
  • Is there some way to see  the amount of RAM consumed by a file while open directly within Affinity applications?
Posted

I thought I should report back that I tried out the Affinity Photo Beta today (1.9.1.221 - RC1) to see if it would open the files mentioned in my post.  I'm happy to report back that the files do now open the Beta version. Thanks! - Scott

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