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Showing results for tags 'technical issue'.
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HEY there After working for several hours in AF Publisher and frequently saving the file as AF file .I just got a shocking pop message that the file is corrupted. Closed the application and restarted ,tried to open in Design as well same message. I am a new user to affinity ,can some one guide me how to recover the file.I have spent almost six hours working on this project If the file has to be forwarded, can you please point at the concerned technical staff. I am on Windows 10 and using the latest version of Affinity Publisher,Design,Photo,1.8.3 Thanks Murali
Hello, I bought Affinity Designer (Windows version) today and unfortunately I can't install the program. I have already tried all the methods described in the forum (system restart, run as admin etc.), but nothing helps. My Windows 10 (x64) is updated to newest version, NET framework 4.8 installed etc. My system meets all the requirements. I downloaded Installer file few times (in Chrome and Firefox) and problem is same - installer doesn't start. I tried this method the Affinity installer window not showing FAQ but it didn't help. I've never had any Affinity program installed on my laptop before. In my "Temp/AffinitySetup" folder I only have Setup.log files and no SetupUI.log files. My Setup.log file: Please let me know if You need more information. Regards, Bart
So I just bought Affinity Photo for my windows 10 pc, No viruses, malware, etc on this computer; I cannot open the application to begin with; there's nothing popping up on the screen, or anything of the sort, there's a small blue ball spinning by the cursor and then nothing happens, nothing in the task manager is open, which means the computer isn't even opening the application, I installed it on the default directory which is the C drive for me, I need some help because I got this for half off with the deal they're having and I hope that I can use it soon, can anyone help me? I used a PowerShell command to check the integrity of all the files on my computer, no corrupted files from windows and the such. Please, if anyone can help it'd be greatly appreciated. Thank you in advance, stay safe and take care of yourselves as well.
Hi all! I've run into a couple weird issues that may or may not be related: I can't update either Designer or Photo because the App Store claims I don't own them(??). Designer is stuck at v1.6.1, and Photo is on v1.6.7. When opening a new document in Designer, the canvas will shift to the right a bit visually but not functionally. This means I have to sort of 'feel around' slightly to the left of things to do anything. This occasionally happens when opening existing documents too. I've tried restarting the app, restarting the computer, creating documents in different modes (photo, print, rgb, cmyk, and every other variable I can think of), and nothing changes. I've included screenshots pointing out the weird offset, and a photo of the cursor needing to be slightly to the left of anything to select it. I really appreciate you all taking a look at this and helping me brainstorm solutions. This issue is super frustrating and really slows me down. :/ Thanks you!