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After upgrading to version 2.4.0, documents stopped opening on my Windows 11 arm (Huawei). I am very saddened. Not a single document is not opening and I can't work. Reinstalling the application did not help. Is there any way to roll back to the stable version 2.3.1 for me? I really need to work. I would be very grateful for help!
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A small number of users are running our x64 (64 bit) apps on Windows ARM with an ARM CPU. After updating to 2.4 they have noticed that documents fail to render when loaded into the app. This is a known issue and appears to be related to OpenCL being enabled in the 2.4 update. Turning off OpenCL should resolve this issue for now. To do this, go to Edit > Settings > Performance and untick Enable OpenCL This has been logged with our developers to be fixed.
