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Clint

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Everything posted by Clint

  1. I have the App Store version 1.2 and am unable to save files (Failed to save document: Save failed because you do not have permissions to create a file in that location.) I have repaired permissions, reset passwords, checked Finder-level info settings for all the directories and the desktop where I've tried to save multiple files, and each time I get the same error message, even after a clean install of new system software and re-downloading Affinity Designer from the App Store. The beta I was using last month had no problem saving files, but the previous App Store version had this problem as I wrote to your tech support on February 20. I hope you are able to fix this bug. I spoke to Apple Tech support yesterday and they told me it was a known problem on your end. Best, Clint
  2. Clint

    Saving files

    Hi, I'm running 10.9.5. Today I downloaded the new beta (01/03/2015) and it opens and saves files without a problem. The issue mentioned above seems specific to the App Store version. Is there any way to install your software (ie non-beta releases) without using the App Store? I'm thinking there might be some sandboxing issue with the App Store version that is preventing me from saving files. Best, Clint
  3. Clint

    Saving files

    I purchased Affinity Designer from the Apple App Store today, and am unable to save files. I have run Disk Utility and repaired permissions (twice), and restarted with no luck. I have tried saving a new file to the desktop (fails to save), to a document folder (fails to save), copied and pasted artwork from one document to a new one (fails to save). Each time I get the error message "Failed to save document. Save failed because the file could not be created. Does the file already exist and is marked as read only?" I've been working in the same document folder all day, saving files from Adobe Illustrator without issue, so this is an inexplicable — and frustrating — glitch. Please let me know how to resolve this issue. Best, Clint
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