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kesbabe

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About kesbabe

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    Newbie
  • Birthday 06/18/1956

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    Male
  • Location
    Katikati, Bay of Plenty, New Zealand
  • Interests
    Photography, Travelling, Gardening, Home maintenance

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  1. kesbabe

    Affinity Photo Raw Histogram

    This is my last post on this. So far, I have learnt nothing new about the issue. I've waited since December 2016 with no concrete progress on the issue. I've received a bunch of defensive, "tell the person nothing" emails from Serif employees. Imagine for 5 minutes that you were the customer. We don't all understand what 16 and 32 bit means. To me, having the raw histogram not working is a show stopper. Why not put out a tutorial on how to work around this problem? Kerry
  2. kesbabe

    Affinity Photo Raw Histogram

    Hi Patrick, i am still in my grumpy mood. Patrick, you state that there are a number of ways to contact us. I have re-read that page, to paraphrase, it recommends the first place to visit is the forum, the telephone option it appears to be only for "problems relating to orders, payments or your account" which this isn't and under the Technical Support heading it once again recommends the forum. Once again, I feel fobbed off and even though I now have Serif employees responding there is still NO commitment e.g. we will get back to you within 3 days or this is a minor issue and we won't get to it for another year. This has been an issue since at least December 2016. Kerry
  3. kesbabe

    Affinity Photo Raw Histogram

    So if there are four existing threads, which one should I post on. I also wanted to point out how inconclusive the responses were in the existing threads so I included the links to the previous posts. The main issue is not forum etiquette but when it's going to be fixed. This is an absolute fundamental issue for me processing Raw images. I have continued to use PS Elements while patiently waiting for this to be fixed. Perhaps there are just a handful of people in the world with this issue, I don't know. If that is the case, then I understand that the fix will be down the priority list. If Serif communicates this information, I can make an appropriate decision e.g. ask for a refund instead of patiently waiting for the fix, getting excited when v1.6 is released and being disappointed again. If you don't have any other support channels available other than this forum then the communication needs to meet the customers' needs. Your's is a commercial operation. Kerry
  4. Hi Chris_K (The Assurer), I didn't like that you closed my post down. I wrote the post because nothing has been done. My first post on this issue was back in December 2016. What kind of support is that. Your answer was off the top of your head. It is a VERY serious problem for me, one of your customers. What other support routes do you have? When will it be fixed, is it that difficult to find out? I have an Olympus. Here is my post again. Posted Sunday at 10:11 PM · Report post If you do a Google search "Affinity Photo raw histogram" there are quite a few forum threads concerning the shape/positioning of the plots on the histogram. The graph is bunched up to the left, indicating the image is under exposed, which it's not. See the following links: https://forum.affinity.serif.com/index.php?/topic/31359-histogram-shapeposition/ https://forum.affinity.serif.com/index.php?/topic/40762-opening-raw-file-in-develop-persona-histogram-crunched-to-the-left-meaning-seriously-underexposed-images/ https://forum.affinity.serif.com/index.php?/topic/37305-incorrect-histogram-with-fuji-x-trans-raw-files/ https://forum.affinity.serif.com/index.php?/topic/33596-possible-problem-with-histogram-with-raw-files-on-macpc/ https://forum.affinity.serif.com/index.php?/topic/31498-raw-histogram/ I wrote one of the earliest entries on this back in November 2016. I think the general gist of the forum responses is that there is a fault with the software as it doesn't generate the raw histogram correctly. I am frustrated with this issue. I don't know whether I'm using the software wrongly or it is only a Windows problem or it only occurs with certain sensor types or only causes problems for a few people. I was disappointed with the release 1.6 that the issue was not resolved. Is anything concrete being done on this?
  5. If you do a Google search "Affinity Photo raw histogram" there are quite a few forum threads concerning the shape/positioning of the plots on the histogram. The graph is bunched up to the left, indicating the image is under exposed, which it's not. See the following links: https://forum.affinity.serif.com/index.php?/topic/31359-histogram-shapeposition/ https://forum.affinity.serif.com/index.php?/topic/40762-opening-raw-file-in-develop-persona-histogram-crunched-to-the-left-meaning-seriously-underexposed-images/ https://forum.affinity.serif.com/index.php?/topic/37305-incorrect-histogram-with-fuji-x-trans-raw-files/ https://forum.affinity.serif.com/index.php?/topic/33596-possible-problem-with-histogram-with-raw-files-on-macpc/ https://forum.affinity.serif.com/index.php?/topic/31498-raw-histogram/ I wrote one of the earliest entries on this back in November 2016. I think the general gist of the forum responses is that there is a fault with the software as it doesn't generate the raw histogram correctly. I am frustrated with this issue. I don't know whether I'm using the software wrongly or it is only a Windows problem or it only occurs with certain sensor types or only causes problems for a few people. I was disappointed with the release 1.6 that the issue was not resolved. Is anything concrete being done on this?
  6. Thanks User Drone. I know I can resize and re position the panels. This is not the issue. Resizing does not alter where the points are plotted on the graph. If you look at the attachments to the original post, see how the graph is bunched up (crowding) the left hand side for the Develop persona. All of my RAW images show the Blacks as being clipped on the histogram (even though they are not) where-as once the image is developed the histogram becomes centred as in a "normal bell curve". With regards to "mobile" what I mean is that in the Develop persona, moving the Blackpoint slider from end-to-end barely shifts the clipped blacks on the histogram. The graph remains heavily weighted to the left. I cannot adjust any image in the Develop persona to produce a normal bell curve.
  7. Thanks James for shedding light on my issue. I am not concerned about the number of bits output. The way I have Affinity setup is purely accidental. I cannot find a setting to make a change to the output that changes the scale on the histogram. The place I looked was Edit/Preferences/Colour but I don’t know what to select. How can I change my setup to achieve the mobile, centred histogram graph depicted in the tutorials? I guess the answer is to be found in the tutorials. I have viewed quite a few tutorials so far. Until the help system is written, one cannot search for answers effectively.
  8. On further investigation with other RAW ORF images it is clear that the shape or position of the graph on the histogram is not correct. With all of the images I checked, the histogram was bunched up on the left hand side indicating that the blacks should be clipped. However, if the "Show Clipped Shadows" is activated, the shadows are not clipped, there are no "blue" pixels appearing on the image. The histogram barely moves out of the blacks clipped region of the graph even if I move the Blackpoint slider to the extreme left. It seems that the graph is not correctly calibrated. This issue was apparent to me from the first windows beta version I downloaded. It makes the RAW module virtually unusable for me.
  9. Just purchased Affinity Windows version today. Why would the shape or position of the histogram be different when viewed in the Develop Persona compared to the Photo Persona. Attached are two screen dumps, 1) A RAW file just prior to developing, 2) The same image immediately after being developed. I find it difficult to adjust a RAW image due to the positioning of the graph in the Develop Persona. My camera is an Olympic EPM1, the image is an ORF. 2016-12-11_220225.pdf 2016-12-11_220309.pdf
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