jamjam
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jamjam got a reaction from Dan C in Publisher 2 instantly crashes when file loads
Thank you!! Recovering *most* of it is much nicer than having to build from the beginning. I appreciate the help.
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jamjam reacted to Dan C in Publisher 2 instantly crashes when file loads
My sincerest apologies for the delayed response here as we have been closed over the past few days due to a national holiday here in the UK & many thanks for your file provided!
I can confirm I'm seeing the same crashing issue when opening your document and using the tools available to me I have been able to recover most of the file - it appears the issue causing this crash on load is on page 28 & 29 - therefore the document I've been able to save is page 1-27, then pages 30-363.
I have returned this repaired file to you through Dropbox, however I will also be logging this with our development team for further investigation, to see if we can determine the exact cause of this crash and stop it from occurring in the future. If they are able to recover the full file, I will be sure to update you here.
I hope this helps
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jamjam reacted to Dan C in Publisher 2 instantly crashes when file loads
Thanks for confirming that for me, please upload your file(s) to the following link for me -
https://www.dropbox.com/request/5PA2aFENG6AjkmCGxkns
Once uploaded, please reply here to let me know
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jamjam reacted to Dan C in Publisher 2 instantly crashes when file loads
Hi @jamjam,
Welcome to the Affinity Forums
As Hangman mentions above, we'll need a copy of your Publisher document in order to investigate this further - if you'd like a private upload link for this file please don't hesitate to ask!
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jamjam reacted to Hangman in Publisher 2 instantly crashes when file loads
Hi @jamjam and welcome to the forums,
Was there any error message when the file crashes or did Publihser simply quit.
Does the file contain linked or embedded graphics?
Are you able to upload the Publisher file itself so we can take a quick look. I can't make any promises but I can at least see whether I can open the file on Mac and if so resave it for you.
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jamjam reacted to Hangman in Publisher 2 instantly crashes when file loads
Hi @jamjam,
@Dan C will provide a private Dropbox link for you shortly where you will be able to upload your files so the Serif team can take a look at what might be causing the issue.