[Occasional black screen AMD Radeon RX5700 22.8.1 Drivers]

On 9/23/2022 at 9:59 AM, Leigh said:

@Mikołaj WójcickiLooks like AMD released some new drivers a few days ago: Adrenalin 22.9.1 Optional. Might be worth using DDU to remove all existing drivers and try the new ones. If that doesn't improve things, you could also try the Adrenalin 22.5.1 Recommended (WHQL) drivers

I will definetely try it out. Just to clear up some things, in the previous post when i said "I have used DDU many times" I ment that I know the software and how to use it and not that while trying to solve this issue I had used it many times

[Occasional black screen AMD Radeon RX5700 22.8.1 Drivers]

12 hours ago, Leigh said:

Ok. With both Ben and Komatös running the the latest drivers without any issue, it might be worth trying DDU to remove all GPU drivers from the your system and try again with the latest version. Here's a tutorial on the process: https://www.wagnardsoft.com/content/ddu-guide-tutorial

Will try, I have used DDU many times, but thanks for help anyway

[Occasional black screen AMD Radeon RX5700 22.8.1 Drivers]

1 hour ago, Ben Weston said:

I'm afraid I've now reverted to Windows 10 so can't provide this. However, on the same drivers now on Windows 10, I'm no longer getting any crashes with Designer! It still tells me my system isn't "modern" enough to enable OpenCL but I've not had a single crash since reverting to 10.

Adding to this. Just to avoid any confusion. I'm running Windows 10 and I am still getting occasional black screens.

[Occasional black screen AMD Radeon RX5700 22.8.1 Drivers]

2 hours ago, Leigh said:

Thanks for this information @Mikołaj Wójcicki. Have you always had this issue or did it only start happening recently?

@Ben Weston Are you able to send me any crash reports? https://forum.affinity.serif.com/index.php?/topic/98904-where-to-find-crash-reports/

 

It started to happen when I updated my drivers to 22.8.1

[Occasional black screen AMD Radeon RX5700 22.8.1 Drivers]

12 hours ago, Leigh said:

We're still investigating but can you send me a copy of your log.txt file from: %appdata%\Affinity\Designer\1.0\

Sure can do
 

[DXCore] Found 2 adapters
AMD Radeon RX 5700
	Version: 31.0.12019.9007
	IsHardware: Yes
	Supports D3D12 Feature Level 12.0: Yes
	HardwareID: PCI\VEN_1002&DEV_731F&SUBSYS_38110000&REV_C4
	LUID: 0xC101
Microsoft Basic Render Driver
	Version: 10.0.19041.546
	IsHardware: No
	Supports D3D12 Feature Level 12.0: Yes
	HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00
	LUID: 0xD733
[DXGI] Enumerating adapters
AMD Radeon RX 5700
	HardwareID: PCI\VEN_1002&DEV_731F&SUBSYS_381114620000&REV_C4
	LUID: 0xC101
Microsoft Basic Render Driver
	HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00
	LUID: 0xD733
[OpenCL] Found 1 platforms:
Name: AMD Accelerated Parallel Processing
	Vendor: Advanced Micro Devices, Inc.
	Version: OpenCL 2.1 AMD-APP (3444.0)
[OpenCL] Found 1 devices for platform AMD Accelerated Parallel Processing:
AMD Radeon RX 5700
	Vendor: Advanced Micro Devices, Inc.
	Version: OpenCL 2.0 AMD-APP (3444.0)
	Integrated: false
	Detachable: false
(Skipping unsupported device)
[OpenCL] Found 1 devices for platform AMD Accelerated Parallel Processing:
AMD Radeon RX 5700
	Vendor: Advanced Micro Devices, Inc.
	Version: OpenCL 2.0 AMD-APP (3444.0)
	Integrated: false
	Detachable: false
(Skipping unsupported device)
	Installed
TabletContext::Create: original queue size is 0
Wintab: Failed to set queue size
Exit

On the side note these black screens aren't like standard crashes I can basically press Win+Ctrl+Shift+B to reload GPU drivers and the screen becomes functional again

[Occasional black screen AMD Radeon RX5700 22.8.1 Drivers]

@EmT Any updates on our issue ?

[Occasional black screen AMD Radeon RX5700 22.8.1 Drivers]

On 9/2/2022 at 4:17 PM, Komatös said:

Hi all!

Please check with the tool sfc if there is component damage.

To do this, press Windows key + R. Type cmd and confirm with Shift + CTRL + Enter.
In the command prompt window, write sfc /scannow and press Enter

In this case just like Ben I have no component damage

On 9/2/2022 at 4:18 PM, EmT said:

Hi @Ben Weston
Just to confirm, have you rolled back to a version before 22.8.1 and had the same issue? 

And for me the last version of Adrenaline which didn't have this particular problem was 22.5.1

EDIT:
22.8.1 Had the same issue. 22.8.2 just has them less frequent

[Occasional black screen AMD Radeon RX5700 22.8.1 Drivers]

On my system I can't even check it.

It says that my system configuration is not supported :((

[Occasional black screen AMD Radeon RX5700 22.8.1 Drivers]

The issue still presists

[Occasional black screen AMD Radeon RX5700 22.8.1 Drivers]

Well I'll try just as i turned on my pc a notification showed up about the update you said.

I'll install it and see if the issue persists like in previous 3 versions of Adrenaline

[Occasional black screen AMD Radeon RX5700 22.8.1 Drivers]

After some random time while using Affinity Designer my screen just goes black and i have to restart drivers by using Win+Ctrl+Shift+B.
Affinity Designer is the only application on the entire computer which induces this behavior.
Prior to Adrenaline 22.8.1 driver this issue wasn't present