sandalholme

Thanks for the replies. Re OS and Affinity version, yes, they should be the other way around. It's been one of those days. I had another go and found something called "studio" and hey presto, the RH panel came back. Had another scare when the crop tool didn't have the straighten facility, but selecting something else and going back to the crop tool, the straighten facility was back. So I'm back ploughing my way through the images from my recent visit to Wester Ross!

I'm not sure how i did this but I now only have an image on the screen with no way of restoring the panels. Mac OS 1.10.5, Affinity 10.12.6. Tried factory reset and everything else I could think of. I have deleted the app then downloaded it again. It struggles to load: goes around the verification process several times, (but doesn't ask for the verification code) then comes up with the top and RH tools/panels but nothing on the LH side i.e. no exposure, vibrancy tools etc. It also shows recent files, so it appears it wasn't a clean re-install.

Many thanks for the support and helpful suggestions. Much appreciated. I'd forgotten that the scanner can be triggered directly, having used it so much from within Elements, and also wirelessly for printing and "hands on" for copying. So I went on a long journey: it turns out I had never downloaded the TS8250 s/w: it worked fine with the previous Canon printer s/w for some bizarre reason. So, having been told by Canon I didn't need a driver, I downloaded the device s/w, only to find that the Canon utilities continued to not recognise the TS8250, only the previous hardware. Re-loaded the s/w. Same result. However, I can initiate scanning from the scanner and thence pick it up with Affinity from the desktop. Now about to resume trying to get the Canon s/w to work as designed. Thanks for your help!

I'm new to Affinity - courtesy of Black Friday - with a view to replacing DXO 11 and Adobe Elements 15 and then updating my Mac Mini from 10.12.6. (And upgrade RAM) Happy with it so far, tried most things apart from printing, except I cannot get scans from a Canon TS8200 to load into Affinity at all. Everything looks OK, can adjust resolution, brightness etc, scan finished but nothing appears in Affinity. The scanner works OK with Elements. It seems that there is a bug that needs fixing, but I'm not sure whether it will apply to 10.12.6, which is pretty old, when it is fixed. Meanwhile, I dare not update the OS, as I'm 99% - or should I make that 100% - that Elements 15 and especially DXO 11 won't work with an up to date OS. Any advice on a way forward?