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catoledo

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  1. I purchased the App on the 23rd and I was not granted the discount. Why? HOw do I get this discount? Apple's response to my inquiry Thanks for choosing Apple. Hi Carlos, Thank you for contacting Apple iTunes Store Support. I am Fernando, your iTunes Store Advisor. I understand that you were not able to get the discount that were promised to you by the developer of the App “Affinity Photo”. As a customer myself, I also want to make sure that I’m being charged correctly. rest assured that I’ll do my best in investigating this case. I checked the developer’s website and it said there that the discount was until July 23, 2015. I check your purchase history and it showed that it was purchased the same date. I hope you understand that the application provider of each third-party product is solely responsible for that third-party product. The iTunes Store is just a storefront to let the developers showcase their applications. The developer is responsible for the pricing, updating, troubleshooting and providing assistance with the App and In-App purchases and promotion issues. I therefore recommend that you contact then developer directly to check with them why the discount was not applied. They can be reach through their support website: https://affinity.serif.com/forum Note: Although we mentioned third-party products in this email, Apple doesn’t recommend or endorse these products. I trust that this information will help you resolve this case. Should you have any other questions or concerns, please feel free to reply to this email. Sincerely, Fernando iTunes Store Customer Advisor
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