Valentyn_L

So I've got the answer from my IT manager and the answer is... a little weird He said he created it himself by copying it and changing the name. He encountered this same problem with other softwares and resolved it like this. He also have no idea why that work ¯\_(ツ)_/¯

GOOD NEWS ! The IT manager of my company found the problem ! I have two .exe in my installation folder a Photo.exe and a photo_.exe the desktop shortcut was from the Photo.exe while it was the other one needed to launch the app. Also it's very strange because I never saw it before he asked me to check for it ? Anyway it's resolve now I think, thank you for your help

The directory displaid is " c:\program files\affinity\photo " but when i go back with alt+up it lead me to "c:\" with "Programme" hilighted. So yeah that's the windows translation in french (it's also OK in french ) There is a photo.exe in there but it does the same thing as the shortcut on the desktop

Yes, that directory exist, it's actually the same thing. "\program files" must be the english name and since my computer is in french it translate to "\Programmes". When I type "program files" in the reserch bar it lead me directly to \Programmes.

Yes, i've try to reinstalled it just before sending you the logs but i receive this message when I try to run it. I've tried to hold Ctrl when I double clic But it doesn't do anything.

Hello, Chris B, thanks for your replie. Yes, i've checked window's update and there're none for now i'm still on version W10 1809. Here are my setup log. Setup.log and the Setup log UI SetupUI.log

Hello, My company have bought the affinity suite for my work station and even if publisher and designer work perfectly well, Photo doesn't. At the launch I've got this message which say : " Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item. " (see the picture n°1) Desinstalling and installing doesn't work, the same for opening as administrator. I've tried to check the %appdata% file of affinity photo and they doesn't existe ?!? :0 Do you have a solution ? Also I've got the latest affinity version an intel xeon E-1630 v4 3,70 hz, 32 Go of ram and an Quadro M5000