J355y

I wanted to add these photos to this thread to prove that I own the program; after reviewing other threads with similar inquiries, I noticed the technicians do not always operate under the assumption you bought it outright. Additionally: I use this program on a windows computer, and want to download it onto another windows-operating computer instead.

I purchased Affinity Designer about a year ago. I recently got a new computer, so I wanted to download the program to our new computer. However, no matter what I do when going to the store to download, it does not recognize my email. I tried desperately to try to locate my account credentials even within the app itself (logically, you think you would find it there, right?), but I was not successful (obviously, otherwise I would not have to post on this forum to try to rectify this issue). I require assistance, as I sincerely do not want to have to pay for this program again. I would love to use it on my new Surface Studio, but, at this point, I'm so frustrated that I'm considering scrapping Affinity in favor of Adobe Suite. At least their interface is a bit more intuitive and straight-forward.