Hello Affinity Team!
I have a very similar situation: I've tried to buy Affinity Publisher on Tuesday, December 3rd, I've got a message saying that transaction was not successful but my debit card (not virtual one) was charged anyway, though the money are in HOLD status ever since. I've sent an email right after (with transaction details provided from bank app) but I haven't received any reply yet (auto-reply stated that they would try to be in touch within 2-3 business days).
I can see that this kind of situation happened quite a few times already with people from different countries (this topic, https://forum.affinity.serif.com/index.php?/topic/103015-payment-did-go-through-but-i-havent-received-anything/, https://forum.affinity.serif.com/index.php?/topic/102880-payment-method-declined-but-my-card-payment-was-deducted/, https://forum.affinity.serif.com/index.php?/topic/102985-error-when-shopping-idk-if-i-actually-purchase-the-software/), so is there any hope to get it solved somehow? Or it's better if I start working it out with the bank directly to try to get a refund/charge-back/etc.?
I've also bought Affinity Photo using Paypal, everything went fine. Maybe a short message on a payment page would be helpful to encourage people to use Paypal until the problem is sorted out?
P.S. The products are awesome, and it's a bit sad that this kind of problems are being handled this way, though I get it that with all recent sales offers, probably there are a lot of problems to deal with.
