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Posts posted by SanMiguel

  1. Hi Walt, sorry for answering late, but got some friends visiting us yesterday...

    As I figured out today, I only have these issues on my Surface, on my desktop it's working fine and I can open all my heic photos. Therefore I decided to re-install Affinity Photo on my tablet and what shall I say, its working perfectly fine now.


    Thank you for your patience and Help,


  2. 3 minutes ago, walt.farrell said:

    My impression has been that Affinity Photo on Windows already supports HEIC, but that it is dependent on some Windows support, too. And, for example, I can open the single-image examples from https://newsgroup.xnview.com/viewtopic.php?t=32568 using either version 1.7.3 or the 1.8 beta of Affinity Photo.

    If your version of Windows can open those, but your version of Affinity Photo can't, then something is wrong. If your version of Photo can open those, but not the files you're trying to open, then perhaps you have one of the HEIF formats that is not supported yet. HEIF is not a single format, from what I've seen, but a family of formats.

    I can confirm that both, my Windows photo viewer and Affinity Photo can open a test picture 'autumn_1440x960.heic' I downloaded from your examples page.

    But Affinity Photo cannot open the heic photos my iPhone created. Is that a know issue?

  3. 29 minutes ago, walt.farrell said:

    What version of Windows 10 are you using? Recent versions should have HEIF support already installed, but older ones may need you to install an additional package, as mentioned here:https://www.windowscentral.com/how-open-heic-and-hevc-files-windows-10s-photos-app

    Sorry for being imprecise: On my Windows 10 Pro version 1903 build 19025.1051 I am using Affinity Photo version When I try to open an heic file in Affinity Photo it says: Failed to open file, the file type is not supported.

    I know that Windows supports this format, but this was not what I am asking for. I would like to know when Affinity Photo supports this file format and I can stop to use 3rd party tools for conversion?

  4. 21 minutes ago, MEB said:

    Hi Markcq,
    Welcome to Affinity Forums :)
    Each OS requires its own license so you will have to acquire one for Windows on the Affinity Store or through the Windows App Store.

    Hi MEB,

    when Windows requires one (1) license, and I bought my version through Microsoft Store, how can I unlock the version I downloaded from your website? 



  5. 14 hours ago, walt.farrell said:

    Just FYI, I rebooted my Windows 10 laptop this morning to finish installing Windows update KB4517389, and after that I experienced several Windows failures, BSOD when using the menus in the Affinity applications. Once in Photo (don't remember what menu I item I clicked) and twice in Publisher using Text > Show Special Characters.

    The failures pointed to ddflt.sys (or, perhaps, cldflt.sys)

    After removing that update things are working smoothly again.

    I understand that it is most likely an error in that Windows Update, and not in the Affinity Applications. I am not finding anything via Google (yet) about errors in that update.

    I have a similar issue, I tested the Photo app for a few days (download from Affinity site), then bought Affinity Photo from Microsoft Store (thought it is a good idea...) and installed on my desktop. Every try to start the app results in a BSOD referncing to my 'cldflt.sys'. It is the same version as Greyfox showed above. 

    Then tested the MS Store app on my Surface, and it works perfectly fine!

    Reverting back to the downloaded test app on my desktop solved the issue, but it runs out in 5 days.. :-( 


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