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  1. Hi Forum, I'm quite desperate. Thursday I contacted affinity@serif.com and have not received any feedback yet. Maybe I have to "apply" for support via this forum. Unfortunately I can't find out on the website of Affinity how to behave if publisher obviously has a problem or maybe a bug. With both Files, short time before there was no problem with working on it in Publisher. Than in the first File, Affinity Publisher has crahed immediatelly. Then no way to reopen the file without crash the Publisher again and again. I restart the MacBook many times since the problem. No change. In the second file, while working Affinity Publisher has freezed by changing some Link-Stuff. I had to close the application with TaskManager... Than no chance to reopen the File with Publisher without a crash, again and again.. So here my Bug-Report: Are you using the latest release version? YES => Affinity Publisher 1.8.3 Can you reproduce it? YES => Everytime I open the file, Affinity Publisher will crash! Does it happen for a new document? If not do you have a document you can share that shows the problem? With new document => no problem | With 2 documents I can share there are this problems. No chance to reopen the files. Also when I use Time-Machine Backups, the same problem APulisher is crashing imediately... If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following: What is your operating system and version (Windows 10, OSX Mojave, etc)? Mac OSX Mojave 10.14.6 (18G5033) What happened for you (and what you expected to happen) APublisher is crashing every time when I like to open one of the 2 files. > Should open the File and I can work on the documents, like before. Provide a recipe for creating the problem (step-by-step what you did). Double-Click on the File => crash! Or: Open APublisher and click on «File» there «open...» select one of the 2 files, click «open» => crash! Screenshots (very handy) or a screen capture/video. have Bug-Reports (from popup window after Affinity Publisher is crasched). Can also send you the 2 original Files (have done with one Thursda<, 4. June 2020 18:33, no answer still now) Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. (No new or updateded in Hardware) Did this same thing used to work and if so have you changed anything recently? (software or hardware) (No changed stuff, only change some document-settings in Affinity Publisher => in first file | and did some Link-Text change in the second File) Should I post the text files with the debug contents here? Or do I have to ask for a Drop-Box link? (found some entries for other bugs with this approach) I can also share the two files. But because they are customer projects I don't want to post them directly in the forum. Does anyone have an idea if I "have to" report such problems here in the forum? Is my way the right one? Or is there a better approach to get help as fast as possible and to continue working? I already had a similar problem in February this year. At that time, I got help via the support email (see above). Probably the procedure has changed a bit, because of the ammount of customers... Thank you very much for your feedback. Martin
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