My name is Jana, I'm from Germany. I bought Affinity Photo about two months ago and everything worked out fine, I found no bugs. Until around last week suddenly I pounced on the following:
1. I clicked on the desctop Icon to open the program as usual
2. It showed the normal loading design (first Picture)
3. It displayed the following error message: (see second picture)
4. The Service terminal opened (third picture), where I should enter my email address and then describe my problem, which I did two times. Since then, no feedback from Affinity Photo and I find no ways in the internet or elsewhere to solve the problem.
EDIT: Someone in the forum advised to upload the crash report files. I attached them as well, I don't know which one is the right one so I included all four.
Could you tell me what it is and what I have to do now, in order to make it work again? My assumption is that the upgrade may be the cause, but I am not sure as I'm no tech-freak at all. I just want the program to start and work ;).
Thanks in advance for your help!