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About Jana1912

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  1. Hello, My name is Jana, I'm from Germany. I bought Affinity Photo about two months ago and everything worked out fine, I found no bugs. Until around last week suddenly I pounced on the following: 1. I clicked on the desctop Icon to open the program as usual 2. It showed the normal loading design (first Picture) 3. It displayed the following error message: (see second picture) 4. The Service terminal opened (third picture), where I should enter my email address and then describe my problem, which I did two times. Since then, no feedback from Affinity Photo and I find no ways in the internet or elsewhere to solve the problem. EDIT: Someone in the forum advised to upload the crash report files. I attached them as well, I don't know which one is the right one so I included all four. Could you tell me what it is and what I have to do now, in order to make it work again? My assumption is that the upgrade may be the cause, but I am not sure as I'm no tech-freak at all. I just want the program to start and work ;). Thanks in advance for your help! Cheers, Jana 1ec90406-9504-485d-9437-cabe08e85dae.dmp 9cd1bcf1-e811-4e6c-8882-47e887a553d5.dmp 64e0f4ba-c220-4e0a-a431-26dbaff881a1.dmp 0437a731-30b8-4154-8faf-fbcd9a15ed97.dmp
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