Ruggero

Hi again, I tried to update to version 2.3 but the result is the same: the program fails to run and a new dump file is created. I also tried to uninstall completely the program and to reinstall it, both in the default suggested folder and in a "non standard" one I generally use to install programs,in both cases the result was the same. And last, I've tried to change antivirus (sometimes they are responsible for similar problems), but nothing changed. I'm running short of ideas.. Ruggero

Hi Callum, later I'm going to download the update and give it a try, I'll let you know as soon as I've done. Thanks Ruggero

Hello, today I tried to launch Affinity Photo 2 on my win11 pc after a few weeks not using it, but it fails starting: when I double click the icon the cursor shows something going on for a few seconds and stops. I had versione 2.2.0 and tried to update to version 2.2.1 but nothing changed (I install from .exe files). The PC is less than 2 months old, but when I tried Photo after moving from the previous pc it worked without problems. These are the specs of my pc Nome dispositivo DESKTOP-9N5AJDO Processore AMD Ryzen 9 7940HS w/ Radeon 780M Graphics 4.00 GHz RAM installata 32,0 GB (27,7 GB utilizzabile) ID dispositivo 0A65E070-B7D9-4FC1-AAC3-DF9A50C118A3 ID prodotto 00331-20313-72854-AA573 Tipo sistema Sistema operativo a 64 bit, processore basato su x64 Edizione Windows 11 Pro Versione 23H2 Data installazione: ‎06/‎09/‎2023 Build sistema operativo 22631.2715 Esperienza Windows Feature Experience Pack 1000.22677.1000.0 Graphic card driver is the original AMD included in AMD Software Adrenalin Edition 23.11.1 I found some crash dump files named "Photo.exe.xxxxx.dmp" with xxxxx a number under the folder %USERPROFILE%\AppData\Local\CrashDumps (the path is different from the one you mention in this post ) and I attach the last one that was generated, hope this helps to understand and solve the problem. Can you help me? Thank you Ruggero Photo.exe.13824.dmp