t3mmar

thank you Komatos, I hope it won't occur again after this RAM upgrade. But seriously it is very strange as I'm not working with huge images/files, and with the 8Gb I was running other much heavier programs and they were running well, a bit slow which is the reason for the upgrade, but no crashes.

so maybe this is what needs to be investigated, as I don't use other programs while using Affinity except internet browser. how can I reach someone from Affinity to look into it? the website only shows Application Support to be only this forum.

hi, the memory scan turned good. however, I've upgraded my memory from 8Gb to 16Gb (added another 8Gb card) 2 days ago and all problems stopped till now. do you think it was a shortage memory problem? what is the required memory for the Affinity & Design to work? I recall that less than 8Gb was the minimum requirement (4Gb if I recall correctly).

I tried both Komatos, and the problem is there, I thought the problem is related to the cloud, but even when saving or editing photos on my local HDD. The problem is also there (as I sent in the crash reports attached) while doing other functions, however, it is not as frequent as while saving.

Thanks a lot Komatos for your time & support. Hi Gabe, The crash happens to any file and not to a specific one, also it happens while doing other commands and not limited to saving files. I haven't experienced it while saving empty files, but I'm not doing that anyway to experience it.

hi Komatos, I hope you had a nice weekend. I tried disabling the HW acceleration and the problem still exists. I'm attaching here the latest reports. The third report is for a crash happened just by closing a photo. Thank you for your time & support 58d28652-069d-4929-8b38-fd1396424cec.dmp 78930cf5-c077-4b10-9376-9effc5f4e276.dmp Log.txt 5aeb9960-3572-4cd9-9b9b-e05699b34223.dmp

ok, will do and try it out. Will feed you back later. Thank you.

Hi, attached the mentioned file as well the latest 2 crash reports today f1ad28e8-99a1-45a7-945d-f74d405b7676.dmp 989cae9d-3295-403e-a79c-02862920c028.dmp Log.txt

Hi Komatos, Thanks and thank you for your reply. I've attached here the last 2 reports. Much more are available if needed. BTW, the same problem exists in Affinity Design, but I'm still not using it much, so I can't judge the severity of it. 4c1be7d5-a58b-4c26-a4e3-a5187b10c135.dmp da58e081-fb79-400c-94a9-6d30e2b66403.dmp

Hi, Affinity Photo is continuously crashing while saving and/or exporting files. Of course all work is gone, where the recovery isn't keeping much. Other incidents of crashing is while recovering files after re-opening the application and while trying to accept sending automatic crash reports! Machine used is i5 with 8Gb RAM. Initially thought application upgrade is needed but it is still there with the latest SW version. Thanks,