mare pimentel

eureka! we are close to the diagnosis thanks to you. Answering your first question, when I paste %appdata% into the run dialog, it sends me to C:\Users\HP\AppData\Roaming ------- When entering the Event Viewer and running the designer application, it showed me several errors. I attach the images. I also attach an appCrash report of the results of the event viewer through the link that you will see in one of the attached images (\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Designer.exe_7c1b48fbb934587831fc5d8ff296d1af829ec3_b29a52f7_ce61ffdc-67b6-42d3-baee-fe2605e88c8a) While you check what I send, I will execute the last suggestion regarding creating a new user, I will inform you report app crash designer.txt

Hola Sean, gracias por tu amable atención. He buscado la ubicación que me indicas pero la carpeta Designer no existe. Adjunto el video de cómo aplicar tus instrucciones, ¿lo he hecho correctamente? También instalé la versión Beta 1.9.1, el error continúa (video adjunto) Se me ocurre revertir la última actualización de Windows y probar si el error proviene de allí. ¿Tiene sentido para usted? Espero otras posibles instrucciones tuyas. Gracias locaction_designer.mp4 Beta_Affinity_Designer.mp4

Hello good Morning. I keep getting affinity designer and photo unexpected shutdown issue. I have customer complaints for delays in projects where I use Affinity and I really need the support to solve the problem. I hope you can help me, I have never had problems with Affinity before.

Hi Sean! you're right, the version that is running is from the microsoft store. I followed your instructions on unchecking the 'Show this panel on startup' checkbox and then quickly closing that screen, but it didn't work. I attach video. Do you think that uninstalling it to reinstall it will help? TinyTake_recording2.mp4

Hello! I have followed your instructions recording with Tiny Take (by the way thanks because Tiny will be useful for other projects): D In the video, you will see that I just opened Affinity Designer without doing any further action and it has closed. The same goes for Affinity Photo Affinity_recording_TinyTake.mp4

Apparently the Affinity update was completed but since then it has been causing problems. Is there a way to undo the affinity update? The previous version worked perfectly

Hi Walt, thanks for your support The last time I used affinity without problems was on February 4th. I have not made any changes since then that would justify the unexpected closure of Affinity. For your comment I have searched for and installed updates from Windows Update today. Restart the computer but the affinity problem continues. Could you give me another hint? I miss Affinity Oh, I am attaching an image of the affinity version that I currently have

Hi! I bought the apps (photo and designer) from Affinity Store 2 years ago. I have windows 10. When you open the application you see the main screen and in less than 5 minutes it closes without warning. I have restarted the computer but it continues to crash. When opening Designer, the notice of an update was displayed but I don't have time to install it because it closes affinity_error.mp4

problems starting affinity designer and photo, I understand that there is an update but I can't install it, it closes suddenly