Harvey Kaufmann

Hi SPaceBar, Things with Publisher have been erratic since my last post. As I said, I entirely removed Publisher (and all of my other Affinity apps) and the Library entries for Publisher, Designer and Photos. I did a clean reinstall of Publisher 1.8.2 and I have been working with that for about 10 hours since early yesterday, saving regularly and backing up to several locations. I experienced a couple of small glitches; a program freeze when scrolling (no spinning beachball, just frozen) and a random crash but that's manageable. However having come back to the file after several hours away today I am having the same issue as earlier; resources are not loading - evidenced by white blanks in the Left Studio where the page thumbnails should be - and the program freezing followed by spinning beachball if I try to open resource manager or wait long enough (it seems to be a minute or two before the spinning ball comes). I have tried to load several versions of the file with similar results. FYI; I purchased the apps directly from Serif and navigated to Macintosh HD\Users\username\Library\Application Support\ and deleted 'Affinity Publisher' folder before reinstalling. I have also restarted Publisher from both 'warm' and 'cold' reboots several times with mixed success. After five or six attempts starting Publisher, I managed to get the file loaded and it's working now. I am still seeing a missing fonts message (while loading) and the Left Studio page thumbnails are missing during load but I can navigate through the document and start editing. After a time (I'm not sure how long) the thumbnails populate the Left Studio and it looks like all is good. But this feels very insecure and every time I open resource manager I feel it's a 50/50 chance for a crash. I am going to embed all of the links into a version of the file and see if that takes one problem (resource manager) out of the equation. I would really like to nail down this problem but right now my priority is finishing this project so perhaps it's best that I keep moving for now and come back to you in a few days for a more forensic exploration. Regards, Harvey

Hi again, thanks for the continued interest, I am a big fan of Affinity and it's reassuring to receive this level of support on top of enjoying this most excellent software! I uploaded a couple of files before I realised they all needed to be zipped so there's a big zip and some seperate files. In my problem solving I renamed the resources so although they are all there, they are named differently to the names in the Publisher Resource Manager but it shouldn't be too hard to sort. Thanks again, regards, Harvey

Hi SPaceBar, Thanks for the offer but I've found a work-around for the moment by reverting to 1.8.2. Everything works fine now. Most of this project was completed on 1.8.2 and I'v only worked sporadically on it since the last two updates and may have missed the problem as a result. It may be from some combination of OSX update and Publisher version and iMac configuration. I'm pretty sure the issue arises from Resource Manager - the initial error that happens when loading a file is about fonts and graphics and then the program goes into freezing no matter what option (link/update/locate) I choose (in Resource Manager). The appearance of the graphics when the file initially loads is lores so presumably Publisher cannot link with the "missing" resources. I can upload the file but I suspect it won't help any troubleshooting without the resources folder and fonts which starts to make this a very big zip file. For now, I'm really happy with 1.8.2 (provided it keeps on being well behaved!) and will get on with my work, but happy to contribute to the bug resolution process, so let me know if you want to see the entire project. Regards, Harvey

I have solved my issue by reverting to 1.8.2. Everything is rock steady now. My issue does seem to relate to Resource Manager - it looks like the program was unable to find/load(??) the linked files and, maybe as you say, went into an unresolvable loop that had to be forced quit. The hint that Resource Manager was the issue with my problem is that the graphics in my file were fuzzy (presumably previews) that would be replaced by the high res linked versions if they were to load properly. Good luck with your issue.

*** Also posted to Affinity bugs forum *** I am experiencing repetitive freezing (spinning beachball) when opening my Publisher files. On opening the file, Publisher reports missing fonts and resources (despite all being available and in the correct folders). The master pages and documents pages in the Left Studio are mostly blank and the simple frames on page backgrounds seem to be lores (screenshot attached). The file is not accessible for editing and freezes permanently after a short period (spinning beachball) which requires a forced quit exit. I experience the same issue with this file whether I just restart Affinity, or completely cold boot and restart. Once this problems occurs it appears the file is not recoverable. On the assumption that I have somehow corrupted this file I have been working with an older version of the file for the past several hours however it has also crashed (Publisher disappeared to the desktop as I was editing) and now this file is exhibiting the same issues (see Crashlog - attached). I have been working on this file for over six months without any issues until just recently. This all appears to have started after the 1.8.4 update. *** Update *** Reverting back to Publisher 1.8.3 did not fix the issue. It looks like this a problem related to macOS compatibility??? Affinity_Publisher_Crash_Log.pdf

I may be having the same or similar issues. My file loads, reports missing links and fonts, then I get the Mac OSX spinning beach ball that requires a force-quit to exit. Does that sound similar to your problem?

I am experiencing repetitive freezing (spinning beachball) when opening my Publisher files. On opening the file, Publisher reports missing fonts and resources (despite all being available and in the correct folders). The master pages and documents pages in the Left Studio are mostly blank and the simple frames on page backgrounds seem to be lores (screenshot attached). The file is not accessible for editing and freezes permanently after a short period (spinning beachball) which requires a forced quit exit. I experience the same issue with this file whether I just restart Affinity, or completely cold boot and restart. Once this problems occurs it appears the file is not recoverable. On the assumption that I have somehow corrupted this file I have been working with an older version of the file for the past several hours however it has also crashed (Publisher disappeared to the desktop as I was editing) and now this file is exhibiting the same issues (see Crashlog - attached). I have been working on this file for over six months without any issues until just recently. This all appears to have started after the 1.8.4 update. If this issue is not known and there is no solution I am keen to go back to an earlier version of Publisher. Where can those files be downloaded from? Very frustrating!! Affinity_Publisher_Crash_Log.pdf