ConwayB

HOW I STOPPED AFFINITY PUBLISHER FROM CRASHING Bottom Line Up Front - there was some conflict in the file that I was editing that caused AP to crash about 10 seconds after opening it. I created a new document and created new master pages and the crashing stopped (for now). Explanation and background - I had created some master pages, text styles and had written a lot of content. After several months away from the project, I returned and did some editing and work: some format changes; new text styles; some copy editing. I then saved everything and shut down my computer. The following day I opened up the file, let's call it TEXTBOOK CHAPTER 1, and it began crashing. This had happened before and a search on the internet revealed that it was not an uncommon problem. My Solution that has worked (so far) - Because I had copied TEXTBOOK CHAPTER 1 and then edited it as another chapter, let's call the second file TEXTBOOK CHAPTER 2, I now had two files that originated from the same source. When I found that TEXTBOOK CHAPTER 1 and TEXTBOOK CHAPTER 2 were both crashing, the only thing I could assume was that there was some bug in the original TEXTBOOK CHAPTER 1 file, which remained with the copied file that became TEXTBOOK CHAPTER 2. So both files were corrupt! SOLUTION: Here's what I did: 1. I turned of the hardware accelerator which was a suggestion someone else posted. (Go to Edit>Settings>Performance, then untick/uncheck the "*Hardware Acceleration: Enable OpenCL compute acceleration" check box and then restart the computer) 2. I created a new document and created new master pages. 3. I have been working now for over an hour and not a single crash... HOWEVER! I want to cut and paste the content from the corrupt files into the new master pages so I'm going to export them to a Word Document and then import them into the new files. Sort of like laundering the files through Word. (WORD!) This solution may not work for everybody, and I might find that the crashing may recommence... but the last hour has been crash free, but the hour prior to my solution being created, I had over 20 crashes! Good Luck, guys!

Hi Jon, Thanks for the response and explanation. Originally the file was facing pages, but I separated them to create a PDF flip book. I am enjoying getting to know AP's features, but this bug was very frustrating. Fortunately I have the original text in separate documents so I will start from scratch in InDesign and await further word on the fix. Unfortunately I have a deadline looming. I appreciate your efforts and I look forward to a more stable release. Cheers CB

Hello, I see that this problem is not unique. I am trying to load a 7.5Mb file but everytime I do, it shuts down after a few seconds with no error messages. Other files open fine. I am using Windows 10. Publisher Version is 1.7.3.481 Images are linked but I changed the folder name, got the dialogue box asking if I want to use the Resource Manager and tried doing so and also not doing so I tried to change the file name I tried to move the file to another location and open it from there It didn't occur with previous versions After going through the various problems others have experienced, I have seen the helpdesk asking for the files to be sent so they can be inspected, but there is no answer as to why it occurs or a link to known problems. Can you please provide some feedback or a link so we don't have to keep searching for a prospective solution? I have purchased AP, AD, APu and was very excited to move away from Adobe but this problem is frustrating and never occurred on Adobe. Please help and provide feedback. Thanks in advance. ConwayB CAHC19 Program Master Pages A single.afpub