Flymo Fo

Mithferion sounds very passive aggressive and condescending dont you think Robinp and his wording.. "I want you to have..." is the company line methinks. DXF export is A BASIC FEATURE in every other vector graphics design package that purports to be "professional". Despite giving us "free" updates (are we supposed to be grateful they are remedying their omissions? ) they still haven't delivered what was originally promised. DXF output. That virtually makes this product unfit for purpose. Maybe its money back time.

Are you a Serif employee by any chance Mithferion? It is pretty pathetic customer service by Serif. Literally years after launch with DXF promised in the pipeline from day 1 they still cannot tell their customers when they can expect DXF output. My customers won't wait and neither should theirs. Why won't they just say when (and if) its gonna happen? Do they not care about their customers or are they worried they'll vote with their feet?

Read the thread.

Its hypothetical as they have no intention of implementing DXF export anyway...

Serif need to understand that keeping your customer informed and involved is essential in business. That doesn't take much time or cost much money. Ignoring your customer's polite requests for updates is why companies lose customers and remain a small time operation. Paying customers should not have to "encourage" Serif to produce fit for purpose software. Serif should do it to retain old and attract new customers. How much effort would it take for them to say "We expect to have DXF export available by X date" or "We have no intention of including DXF output ever", rather than burying their heads in the sand and hoping the problem will just go away. Are some of these "dedicated users" Serif employees or do they not actually make anything in the real world by the way. Designer Is promoted as a professional product. It doesn't have this essential professional feature. They just need to tell us when and if DXF output is planned be implemented. If its not going to be just tell us. Its not rocket science.

Maybe the high and mighty Serif do read them but they evidently don't pay any attention to them. They don't mention their total lack of interest in what the customer wants when they are selling this stuff, which, With this core design flaw is essentially useless to people want to actually make things.

The majority of software houses listen to their users and update their products to meet their customers requirements or at least keep them aware of devopments. Serif Affinity obviously don't.

Sickening. So I paid for it but I don't own it and can't sell it. Last Serif product I ever buy, and proudly anyone else on this forum. I used to sing Serif praises. Not anymore.

Very very disappointing lack of response from Serif. I'd be happy to sell my Designer licence cheap if anyone wants it. I use alternative software now.

Have given up waiting. Using CorelDraw now. Loads more money but it does the job I need it to do. These guys are not very responsive are they?

If it doesn't do what you need it to do it's worthless no matter how cheap it is.

New user of Designer. I am very surprised to find I cannot export to DXF for my Laser Cutter - that is most disappointing. Please add my voice to all the others requesting you add this facility to the repertoire ASAP Keith