ConwayB Posted October 13, 2019 Share Posted October 13, 2019 Hello, I see that this problem is not unique. I am trying to load a 7.5Mb file but everytime I do, it shuts down after a few seconds with no error messages. Other files open fine. I am using Windows 10. Publisher Version is 1.7.3.481 Images are linked but I changed the folder name, got the dialogue box asking if I want to use the Resource Manager and tried doing so and also not doing so I tried to change the file name I tried to move the file to another location and open it from there It didn't occur with previous versions After going through the various problems others have experienced, I have seen the helpdesk asking for the files to be sent so they can be inspected, but there is no answer as to why it occurs or a link to known problems. Can you please provide some feedback or a link so we don't have to keep searching for a prospective solution? I have purchased AP, AD, APu and was very excited to move away from Adobe but this problem is frustrating and never occurred on Adobe. Please help and provide feedback. Thanks in advance. ConwayB CAHC19 Program Master Pages A single.afpub Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted October 14, 2019 Staff Share Posted October 14, 2019 Hi @ConwayB, The main reason we see files like this is due to a bug in the app which can allow files to get into a slightly corrupt state (it relates to using facing pages with pinned objects). This should be fixed in a future release. I initially thought your file was another example of this but the area it is crashing in is slightly different (it is crashing when composing text however), I've logged it for our developers to investigate further. I'll update you if we get more information on what we think happened here, it crashes in all versions of the app for me. Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
ConwayB Posted October 14, 2019 Author Share Posted October 14, 2019 Hi Jon, Thanks for the response and explanation. Originally the file was facing pages, but I separated them to create a PDF flip book. I am enjoying getting to know AP's features, but this bug was very frustrating. Fortunately I have the original text in separate documents so I will start from scratch in InDesign and await further word on the fix. Unfortunately I have a deadline looming. I appreciate your efforts and I look forward to a more stable release. Cheers CB Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted November 21, 2019 Staff Share Posted November 21, 2019 Apologies for the delay, but a fixed version of your file is attached if it still of use. CAHC19 Program Master Pages A single - fixed.afpub Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Frank@SC Posted November 26, 2019 Share Posted November 26, 2019 I have the identical problem (and obviously the identical OS and software version): I am using Windows 10. Publisher Version is 1.7.3.481 I tried to change the file name I tried to move the file to another location and open it from there It didn't occur with previous versions, although there were crashes where I could recover the last safed version of a file I can import the created PDF file, but that's it. It would be nice if you can send me the fixed file, and take care for this bug in your software a.s.a.p. KurzHB_UMC4015_Optimas.afpub Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted November 26, 2019 Staff Share Posted November 26, 2019 I've passed this on, a recipe to get a file into this state is fixed in the 1.8 beta Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Frank@SC Posted November 26, 2019 Share Posted November 26, 2019 4 hours ago, Jon P said: I've passed this on, a recipe to get a file into this state is fixed in the 1.8 beta Is 1.8 beta already available, and how can I get it? Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted November 26, 2019 Staff Share Posted November 26, 2019 It is and can be found here. just to re-iterate it won't stop this file crashing on opening, but it should prevent it being possible to get a file into this state when using the beta Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Staff Jon P Posted November 27, 2019 Staff Share Posted November 27, 2019 @Frank@SC A fixed version of your file is attached KurzHB_UMC4015_Optimas - fixed.afpub Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Frank@SC Posted November 28, 2019 Share Posted November 28, 2019 Thanks, the file opens now correctly. And thank you for providing the beta. I will work with it. If you do not hear anything else about this topic from me again, then everything is alright. Thanks again. Quote Link to comment Share on other sites More sharing options...
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