AlainP Posted October 9, 2019 Share Posted October 9, 2019 For the last few days I noticed that Affinity Photo and Designer Icons of the Beta version disapeared in Win 10 start menu. The shortcut are there and work. But no icons, just an empty document icon. I know this could be a Windows problem. Icons for the release version are displayed. Here is what I see. Anybody else has this problem? -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" Link to comment Share on other sites More sharing options...
Manofjesus Posted October 10, 2019 Share Posted October 10, 2019 Somehow i face similar issue, but only on my desktop, not check this in start menu. Also in Windows 10, x64 Win10 x64 1907, 16G RAM, Core i7 + Wacom Cintiq 12WX Interactive Pen Display - Affinity Photo 1.7.3.481 + Beta 1.8.0.526, Adobe Photoshop CS6, Corel Draw X7, ArtCAM 2015 R2 iOS 13.1.0, iPad Pro 10.5, 64GB + Apple Pencil - Procreate 5.0.2, Affinity Photo 1.7.3, Affinity Designer 1.7.3 Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 10, 2019 Staff Share Posted October 10, 2019 Hi AlainP, I'm not sure this is something we can fix our end. I've had it with other apps but never Affinity. One of the developers suggested taking a look at this: https://www.thewindowsclub.com/rebuild-icon-clear-thumbnail-cache-windows-10 How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
AlainP Posted October 10, 2019 Author Share Posted October 10, 2019 Deleting the Icon Cache fixed it. It's probably a Windows problem, but I wonder... why these two Affinity Apps Icons only, out of so many... Here is a small app that deletes and rebuild the Icons cache automatically. Easy and faster than the command prompt. Got it (burried at the bottom) from the suggested website above. Thanks for your help. -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 10, 2019 Staff Share Posted October 10, 2019 22 minutes ago, AlainP said: but I wonder... why these two Affinity Apps Icons only, out of so many... I'm stumped as well, to be honest. I'll check that app out as like I said, I've had it happen with other apps—cheers How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Recommended Posts