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I downloaded a newer update I was notified of and every time I tried, it fails. I uninstalled completely the older, WORKING, version of both Designer and Photo, and both keep failing install. I deleted the updated exe files, downloaded them again, still failing to install. I'm getting very frustrated because I just want to use my programs and design something already!

Any help is very much appreciated! Thank you.

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Hi HungryPanda,

Welcome to the forums :)

I'm sorry to hear the app isn't installing for you. Please could you call up the run box by holding down the Windows key and tapping the letter R and then enter the following %temp%\AffinitySetup into the run box and click ok.  This should open a folder, with some other folders in.  Open the latest folder and there should be 2 log files, Setup.log and SetupUI.log. Please attach these two files to this thread this will allow me to look into this further for you.

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2 hours ago, Callum said:

Sorry there should be a space between %temp% and \affinitysetup.

 Really? Not in my experience.

More likely, since it's in the system Temp folder, it's been deleted.

I would suggest trying the install again and immediately after the failure looking for that directory.


-- Walt

Windows 10 Home, version 1903 (18362.356), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.3.481 and 1.8.0.486 Beta   / Affinity Designer 1.7.3.481 and 1.8.0.486 Beta  / Affinity Publisher 1.7.3.481 and 1.8.0.499 Beta

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So it may have been a Windows issue. I had just updated Windows last night and this morning I tried running the installer, and both Designer and Photo installed no problem! Thank you so much everyone for helping me out!

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