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I downloaded a newer update I was notified of and every time I tried, it fails. I uninstalled completely the older, WORKING, version of both Designer and Photo, and both keep failing install. I deleted the updated exe files, downloaded them again, still failing to install. I'm getting very frustrated because I just want to use my programs and design something already!

Any help is very much appreciated! Thank you.

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Hi HungryPanda,

Welcome to the forums :)

I'm sorry to hear the app isn't installing for you. Please could you call up the run box by holding down the Windows key and tapping the letter R and then enter the following %temp%\AffinitySetup into the run box and click ok.  This should open a folder, with some other folders in.  Open the latest folder and there should be 2 log files, Setup.log and SetupUI.log. Please attach these two files to this thread this will allow me to look into this further for you.

Please tag me using @ in your reply so I can be sure to respond ASAP.

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2 hours ago, Callum said:

Sorry there should be a space between %temp% and \affinitysetup.

 Really? Not in my experience.

More likely, since it's in the system Temp folder, it's been deleted.

I would suggest trying the install again and immediately after the failure looking for that directory.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4

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