Shih Posted October 9, 2019 Share Posted October 9, 2019 It seems to me that my Photo App keeps crashing too, when I tried to output my selection. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted October 9, 2019 Staff Share Posted October 9, 2019 Please could you provide a screen recording demonstrating the crashes? Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Shih Posted October 9, 2019 Author Share Posted October 9, 2019 The crash I am having, is that the App just quit automatically and my iPad returns to the home screen. Can't have any screenshot to demonstrate it. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted October 9, 2019 Staff Share Posted October 9, 2019 you can use the iPads screen recording function to create a video demonstrating the crash. Doing this will allow me to look into your issue further. Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Alfred Posted October 9, 2019 Share Posted October 9, 2019 5 minutes ago, Callum said: you can use the iPads screen recording function to create a video How to record the screen on your iPhone, iPad, or iPod touch Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Shih Posted October 9, 2019 Author Share Posted October 9, 2019 Here is how that crashes: https://youtu.be/_wJL5IInUTg Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted October 9, 2019 Staff Share Posted October 9, 2019 Just now, Shih said: Here is how that crashes: https://youtu.be/_wJL5IInUTg Does this happen with just this one file or is it with all files you try this with? Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Shih Posted October 9, 2019 Author Share Posted October 9, 2019 The funny thing is, I worked with one file and I succeeded in output it just once. Then the second time I tried to output it with the same way and same file, it crashed. Then I haven't been able to output my selection anymore. The only thing different between those trials succeed and failure, it's the selection I made are different. But I don't believe it's the cause of crash. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 9, 2019 Staff Share Posted October 9, 2019 Hey Shih, We could really do with the file so we can attempt to reproduce it but also could you also follow these instructions: Can you please go to Settings > Privacy > Analytics > Analytics Data and look for the Photo iPad crash. Then click Share to save to an .ips file. You can then save it to a cloud service and attach it here. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Shih Posted October 10, 2019 Author Share Posted October 10, 2019 I am sorry I don't know where the path is : Settings > Privacy > Analytics > Analytics Data Is it In my iPad? Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 10, 2019 Staff Share Posted October 10, 2019 Yes it is. I've attached a short video of how to find it. Analytics.MP4 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Shih Posted October 10, 2019 Author Share Posted October 10, 2019 I found the analytics. So I just choose "Share with App Developer"? Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 10, 2019 Staff Share Posted October 10, 2019 You should get an option of 'Save to Files' on the share screen. You can then move it to a cloud service and attach it here Thank you! Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Shih Posted October 10, 2019 Author Share Posted October 10, 2019 18 minutes ago, Chris B said: You should get an option of 'Save to Files' on the share screen. You can then move it to a cloud service and attach it here Thank you! Would you mind showing me the whole process with a video? In your last video, I didn't see "Save to Files". Quote Link to comment Share on other sites More sharing options...
Shih Posted October 10, 2019 Author Share Posted October 10, 2019 I guess you are saying I need to find out which analytics data relates to the Photo Crash, right? But can I tell from the their name? or I need to click on and see the code to figure out? Quote Link to comment Share on other sites More sharing options...
Shih Posted October 10, 2019 Author Share Posted October 10, 2019 You mean that red circled is the "save to files"? Quote Link to comment Share on other sites More sharing options...
Alfred Posted October 10, 2019 Share Posted October 10, 2019 27 minutes ago, Shih said: You mean that red circled is the "save to files"? The icon circled in red is the ‘Share’ icon. Tap on the ‘Google Drive’ icon to share the file (i.e. save a copy) to Google Drive, or scroll to the right to choose a different destination. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 10, 2019 Staff Share Posted October 10, 2019 You could either save it to Files and then figure out what to do with it. The button you've circled should give you the option to save it to Files. If you're using your iPad to talk to me on the forum, you can save it to Files and then visit the forum and attach the file from FIles. If you are using a Mac or PC to talk, then you need to get the file over to that machine in order to attach it. You are in the right place though. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Shih Posted October 10, 2019 Author Share Posted October 10, 2019 Can you open this file? Analytics-2019-10-08-031150.ips.ca (1).synced Quote Link to comment Share on other sites More sharing options...
Shih Posted October 16, 2019 Author Share Posted October 16, 2019 It has been few days, any solution for the crash? Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 17, 2019 Staff Share Posted October 17, 2019 Any solution would be in the form of a bug fix included in an update. We usually do bigger updates that include multiple fixes. So no news yet—sorry. Out of curiosity, have you restarted the iPad since hitting this issue? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Shih Posted October 17, 2019 Author Share Posted October 17, 2019 I restarted iPad but doesn't help. Thanks for reply. Quote Link to comment Share on other sites More sharing options...
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