Pam Posted October 9, 2019 Share Posted October 9, 2019 I use Affinity Photo on my Mac Laptop. The app has been "crashing", it shuts down with no warning & I lose everything. A message is later displayed asking if I want to open the recovery file. But the recovery file has not saved any of my work. I checked settings, it's set to save every 300 seconds. --- Needless to say, this is beyond frustrating! Please advise? Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 9, 2019 Staff Share Posted October 9, 2019 Hi @Pam, Welcome to the forums. So that we are able to investigate bugs thoroughly could you please follow this link and update this post with the followings: https://forum.affinity.serif.com/index.php?/forum/71-bug-reporting/ Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
Edwin van der Elst Posted October 9, 2019 Share Posted October 9, 2019 Turn of metal in performance settings. With OpenGL it is more stable. This is a confirmed bug. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 9, 2019 Staff Share Posted October 9, 2019 I'm sorry @Edwin van der Elst but I'm not entirely sure I follow you on this. 7 minutes ago, Edwin van der Elst said: This is a confirmed bug. What exactly is the bug here? Pam has not mentioned any details about the crash. Quote Link to comment Share on other sites More sharing options...
Edwin van der Elst Posted October 9, 2019 Share Posted October 9, 2019 I suspect this issue: I have seen multiple post about crashes with Metal enabled (for me, AP crashes very often with Metal enabled. Haven't had a crash with OpenGL. ) The crash was reproduced with the file attached to my earlier post. Quote Link to comment Share on other sites More sharing options...
Edwin van der Elst Posted October 9, 2019 Share Posted October 9, 2019 Maybe he hit another problem and I jumped to the wrong conclusion. I have experienced myself crashes performing various actions. Without Metal, all works fine. I'm a software engineer myself. I'm pretty convinced metal has something to do with the crashes. Quote Link to comment Share on other sites More sharing options...
Pam Posted January 23, 2020 Author Share Posted January 23, 2020 Re: "I have seen multiple post about crashes with Metal enabled (for me, AP crashes very often with Metal enabled. Haven't had a crash with OpenGL. )"What is "Metal"? Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted January 23, 2020 Share Posted January 23, 2020 16 minutes ago, Pam said: Re: "I have seen multiple post about crashes with Metal enabled (for me, AP crashes very often with Metal enabled. Haven't had a crash with OpenGL. )"What is "Metal"? It is a Mac thing to do with drawing to the screen. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
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