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Wizaerd

Update 1.7.3 Fails - No reason

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I am trying to update my Affinity Photo and Designer to 1.7.3 and the setup fails.  No reason given, doesn't even look like it tries, just immediatley a Setup Failed popup on both of them.  I've tried just running them, running htem as administrator, nothing seems to work.  Windows 7

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Rebooting Windows before trying the install may help. I would reboot then try running the installer as Administrator.

If that doesn't work, you can press and hold the Windows key and press R to get a Run box. Type or paste %temp%\AffinitySetup into the box and press OK.

A File Explorer window will open, with some directories containing the setup logs. If you look at Setup.log and SetupUI.log in the newest directory you should find a more descriptive error message. You could upload the files here, or search for "Error" and report the complete message.


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.734 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.734 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.742 Beta.

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Hi Wizaerd,

Please could you try Walt's suggestions and if they don't work provide the logs he mentioned this will allow me to look into this further :)

Thanks

C


Please tag me using @ in your reply so I can be sure to respond ASAP.

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