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[FAQ] Changing your Affinity Store licence from macOS to Windows or vice-versa

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  • Staff

Affinity software purchased from the Mac App Store or iPad Store or Microsoft Store cannot be exchanged under any circumstances, sorry.  You may be able to get a refund using the appropriate store processes.

For Affinity software purchased from the Affinity Store It is not normally possible, except if requested during a money back guarantee period.

In order to change your Affinity Store License from macOS to Windows, or vice-versa, you will need to contact the Affinity Orders department within your 14-day Money Back Guarantee and request this to be changed providing your Affinity Order Number.

Depending on the circumstances and whether or not you are eligible, we will look into amending the license(s) for you.

Please contact affinityorders@serif.com for help regarding this issue.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon


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