tariq Posted October 8, 2019 Share Posted October 8, 2019 upgraded to macOS Catalina (fresh install from usb over a formatted disk) App Store now shows "no purchases" -so have lost my 3 Affinity Apps!!! anyone else seeing this? Apple insisting it is Affinity's fault... Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 8, 2019 Staff Share Posted October 8, 2019 4 minutes ago, tariq said: Apple insisting it is Affinity's fault... Where have they said this? They should know better it is all their ecosystem, and purchases are all through their Apple IDs. If they said this to you they should know that is not how the store works. I suggest that you ask to talk to someone who knows what they are talking about to help you perhaps find your other Apple ID that has these applications. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 8, 2019 Staff Share Posted October 8, 2019 Have you lost any other applications? See if you have any Apple receipts with a (subtly?) different email address, for example as far as Apple are concerned my.name@gmail.com is not the same as myname@gmail.com or myname@googlemail.com or even my.name+apple@gmail.com, even though all those will arrive at the same gmail inbox. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
tariq Posted October 8, 2019 Author Share Posted October 8, 2019 looks like it is an Apple issue - other are seeing the problem too (I only have one Apple ID) Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 8, 2019 Staff Share Posted October 8, 2019 that's good to know, thanks Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Paddysfotos Posted October 8, 2019 Share Posted October 8, 2019 i have this problem too! every serif app is lost... no designer no photo! I have to pay 55 EUR again! Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 8, 2019 Staff Share Posted October 8, 2019 Don't buy them again! Provide Apple with your app store receipts. They can sort this, surely Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 9, 2019 Staff Share Posted October 9, 2019 It may be that Apple have sorted this problem for you already, but if not, here's some unproven but maybe useful info.... We think this is relevant, and the work around is to "purchase" an Apple developed app like Pages and all your other apps will reappear. You won't be charged for the free Apple app, but it seems to "find" your account doing this. Alfred 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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