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[FAQ] The app's canvas is not white. What's happening?

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  • Staff

This is a common issue on Windows and is normally caused by the colour profile (ICC profile) used by your display/device. Colour profiles are normally provided by the manufacturer of your display/device or a third party creator.  If your document is showing an off white canvas, it's possible to workaround this issue by changing your display's colour profile to sRGB IEC61966-2.1 but we would recommend that you contact the manufacturer of your display/device or the creator of your specific ICC profile to discuss this issue further.

To do this:

  1. Search for Colour Management from the Start menu and click to open.
  2. In the Devices tab, select the correct monitor from the Devices dropdown menu and make sure Use my settings for this device is selected.
  3. Now click Add... and select sRGB IEC61966-2.1 from the list and click OK. The sRGB IEC61966-2.1 profile should now appear in the Profiles associated with this device: section.
    If there is already a profile associated with the monitor, please use the Remove option first, to ensure the monitor is using the newly appointed sRGB profile.
  4. Select the profile and click Set as Default Profile to make it the default.
  5. Close the Colour Management window and restart your Affinity app.

Your canvas should now be in white as expected. If you have multiple monitors attached to your computer, please repeat the steps above by selecting your other monitor(s) from the Device dropdown first.

If you have this issue and are using a Surface Pro 3, please see this post and follow the steps to resolve the issue.

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