Jump to content
JBSF

Affinity Photo Does Not Function after Apple Store Update

Recommended Posts

I updated Affinity Photo the other day from Apple's App Store, and it has been a nightmare since.  It locks up constantly, the spinning pizza wheel runs constantly, it takes forever to complete a command, and eventually I have to force quit, because my laptop says it is not responding.

Suggestions?  Can I get rid of this update and revert to the older version?

 

 

Share this post


Link to post
Share on other sites

Mine is a late 2011 MacBook Pro running High Sierra 10.13.6.  Canon DPP and Photo Ninja work perfectly, and Affinity did until I did the 1.7.2 update.

Share this post


Link to post
Share on other sites
41 minutes ago, JBSF said:

and Affinity did until I did the 1.7.2 update.

1.7.2?

1.7.3 is the current version.


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.7.3.481 and 1.8.0.532 Beta   / Affinity Designer 1.7.3.481 and 1.8.0.532 Beta  / Affinity Publisher 1.7.3.481 and 1.8.0.535 Beta

Share this post


Link to post
Share on other sites

Correct.  1.7.2 was new just last month I believe, and Affinity would not run properly after I installed that update.  They just released 1.7.3, which was to fix some bugs, and I installed it this morning.  It really seemed to mess with my computer, as it took well over a half hour to load.  The software ran worse after installing it.  I have tried closing all other software and have restarted the computer a couple times, and it seems to be better, but is still slow.

Share this post


Link to post
Share on other sites

Hi JBSF :)

Sorry to hear you're having trouble! Resetting the app back to default settings may help here - you can do this by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open.

Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video. https://player.vimeo.com/video/189596577/

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.