Bradders Posted October 6, 2019 Share Posted October 6, 2019 When I try to import a .CR3 file from my Canon 90D to Affinity Photo for iPad, I get the following error ... "Failed to open file .... The file type is not supported". Any ideas on the solution and/or work around until this is supported?? Cheers Quote Link to comment Share on other sites More sharing options...
Paul Mudditt Posted October 6, 2019 Share Posted October 6, 2019 5 hours ago, Bradders said: When I try to import a .CR3 file from my Canon 90D to Affinity Photo for iPad, I get the following error ... "Failed to open file .... The file type is not supported". Any ideas on the solution and/or work around until this is supported?? Cheers Have you updated to iPadOS13 and have the latest V1.7.3.155 installed? Can you upload a CR3 file here that you can’t load for others to try? Quote My dad always told me, a bad workman always blames their tools…. Just waiting for Ronny Pickering….. Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ The hardest link to find https://affinity.help Link to comment Share on other sites More sharing options...
Staff DWright Posted October 6, 2019 Staff Share Posted October 6, 2019 At the moment the Canon 90D is not supported by the Apple Core RAW engine and hopefully the will be included in the next Apple update Quote Link to comment Share on other sites More sharing options...
Bradders Posted October 7, 2019 Author Share Posted October 7, 2019 16 hours ago, Paul Mudditt said: Have you updated to iPadOS13 and have the latest V1.7.3.155 installed? Can you upload a CR3 file here that you can’t load for others to try? Yep updated to iPad OS13 and also the latest version of Affinity. Sounds like the issue may be that Apple need to catch up. Out of interest, I have uploaded a file below if you would like to give it a go? IMG_6858.CR3 Quote Link to comment Share on other sites More sharing options...
Bradders Posted October 7, 2019 Author Share Posted October 7, 2019 11 hours ago, DWright said: At the moment the Canon 90D is not supported by the Apple Core RAW engine and hopefully the will be included in the next Apple update Noted, thank you, I have added a query on their support forum. Do you know roughly how often it takes for Apple to catch up? - appreciate it would only be an estimate Quote Link to comment Share on other sites More sharing options...
Paul Mudditt Posted October 7, 2019 Share Posted October 7, 2019 13 hours ago, Bradders said: Yep updated to iPad OS13 and also the latest version of Affinity. Sounds like the issue may be that Apple need to catch up. Out of interest, I have uploaded a file below if you would like to give it a go? IMG_6858.CR3 Hi, sorry, it would not load here on iPadOS13.2 beta either. Quote My dad always told me, a bad workman always blames their tools…. Just waiting for Ronny Pickering….. Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ The hardest link to find https://affinity.help Link to comment Share on other sites More sharing options...
Bradders Posted October 8, 2019 Author Share Posted October 8, 2019 12 hours ago, Paul Mudditt said: Hi, sorry, it would not load here on iPadOS13.2 beta either. No worries. Hopefully it’s being worked on in the background. Quote Link to comment Share on other sites More sharing options...
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