Robert Hegwood Posted October 6, 2019 Posted October 6, 2019 I have a new iMac with up to date system, and up to date Affinity products. On my old machine I never had a problem saving, placing or exporting, But now neither the Save, export, or Place command is responsive. I cannot close without losing my work, I cannot save, save as, or successfully export. Confused and need some assistance.
Staff Callum Posted October 7, 2019 Staff Posted October 7, 2019 Hi Robert Hegwood, Welcome to the forums What happens when you try to do these things? Do you get any error messages? If so please could you take a screenshot of them and send it to me? Thanks C Please tag me using @ in your reply so I can be sure to respond ASAP.
R C-R Posted October 7, 2019 Posted October 7, 2019 18 minutes ago, Callum said: Please could you try right clicking the shortcut for the app and choose Run As Admin to see if this solves your issue? On a Mac? The closest thing I can think of that would be similar is changing R/W permissions privileges for the app, but I don't think that would be a good idea, necessary, or solve anything. More likely is a file system permissions issue of some kind, like trying to access a protected folder. All 3 1.10.8, & all 3 V2.6 Mac apps (currently 2.6.4); 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
Staff Callum Posted October 7, 2019 Staff Posted October 7, 2019 1 minute ago, R C-R said: On a Mac? The closest thing I can think of that would be similar is changing R/W permissions privileges for the app, but I don't think that would be a good idea, necessary, or solve anything. More likely is a file system permissions issue of some kind, like trying to access a protected folder. Doh I've edited my response R C-R 1 Please tag me using @ in your reply so I can be sure to respond ASAP.
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