Jump to content
harvester

Affinity Designer update results in "Failed" error.

Recommended Posts

In two cases, when trying to update from 1.7.1 to 1.7.2 and also from 1.7.2 to 1.7.3 when I downloaded the update setup file, it is interruped by "Failed" error. I have to download the regular latest version, have to reboot the notebook (before that the C:\Program Files\Affinity\Designer folder is inaccessible - behaving like it's deleted but it's not - I have no rights to the folder even as an admin) and then do the normal instalation. 

Share this post


Link to post
Share on other sites
Please try the below suggestions. They should hopefully allow you to install our update without any further issues:
 
Restart your machine and try the installation again
Right click the .exe file and select ‘Run as Administrator’
Make sure your machine isn't in the middle of installing updates - this can lock files needed to install our app/update
Make sure your machine is fully updated by checking for any available updates
If you’re using an app, such as ImDisk, to modify where your TEMP directory is stored, please disable this and use the default Windows TEMP directory.
 
If you’ve tried all of the above and you’re still having issues, please send us your Setup log files. This will allow us to look into this further for you.You can access the setup log files by navigating to %TEMP%\AffinitySetup\ from the Run Dialog. You will want the folder with the latest Created/Modified Date. In this folder you will have two .log files: Setup.log & SetupUI.log.
 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.