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malayali

Weird text appearance while exporting to PDF in AD

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Exported a document with text written using Roboto font to PDF in AD

screenshot_AD.thumb.png.e7cfb55617f762ac6f9979ea7bf82610.png

But, it's appearing like this:

screenshot_PDF.thumb.png.ed78cb04679811bce1432c2c93712e90.png

The issue seems to be with the Thin variant only. Tried AP and there were no issues!


YouTube | Shutterstock | GraphicRiver

Affinity Photo 1.7.3.481 | Affinity Designer 1.7.3.481 
Windows 10 Home (64 bit) Version 1903

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Hi malayali,

This is something we've seen before, but have not been able to reproduce.

Would you be able to upload a copy of the Roboto font you have installed to your machine please (to ensure i'm using the same files you are). What locale and region is your machine set to?

If possible could you follow some instructions so we can get an export log for the PDF export? Once you've done that could you attach that log and your resulting PDF. After you've done that does exporting with 'Subset fonts' unticked also stop the text from appearing incorrectly? 

1. Create a folder called 'temp' on the root of your C:\ drive so you have C:\Temp\
2. Run 'PDFLibLogging.reg' - this will insert a registry entry that enables logging for PDF export
3. Run Affinity and export to PDF
4. Go to C:\Temp\ and attach the PDFlib.txt file to this forum post
5. Run 'PDFLibLoggingRemove.reg' to remove the logging as this can cause slowdown and crashes if the C:\Temp file is removed.

Thanks!

 

PDFLibLogging.reg

PDFLibLoggingRemove.reg

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3 hours ago, Sean P said:

What locale and region is your machine set to?

English (India) is set as default. Region India.

 
 
 
1
3 hours ago, Sean P said:

After you've done that does exporting with 'Subset fonts' unticked also stop the text from appearing incorrectly? 

Nope. Issue exists even after unchecking Subset fonts.

I've attached all the files you've requested. Let me know if you need anything else. 

Files.zip


YouTube | Shutterstock | GraphicRiver

Affinity Photo 1.7.3.481 | Affinity Designer 1.7.3.481 
Windows 10 Home (64 bit) Version 1903

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Thank you very much for the files! I've recreated the issue with your copy of the Roboto fonts. I also tried it with the ones downloaded from Google and that was fine. It would be worth uninstalling your current ones and then downloading and installing the new ones from Google.

In the meantime I'll get your issue passed on to development.

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